Dir , Technical Product Management

Merck•Rahway, NJ

1d•Hybrid

About The Position

We are seeking a transformative digital product line leader to evolve our global digital commercial solutions and content enablement capabilities. As a key member of the Animal Health Commercial IT Leadership Team, you will be accountable for transforming how we enable digital customer engagement across the globe and for defining and advancing a modern product model for digital commercial solutions and technologies. You will own and enhance a portfolio of global solutions including mobile messaging, web (WordPress VIP), mobile applications, social media, content management platforms (Veeva PromoMats), and AI-enabled solutions. Building on this digital backbone and leading a team of experienced IT professionals, you will evolve the tech stack to drive change, efficiency, and effectiveness in how we engage customers, enabling markets to accelerate revenue growth, deepen customer engagement, and improve operational excellence through scalable, global digital products. In partnership with digital leaders globally, you will work closely with regional and market stakeholders to shape strategy, drive adoption, and deliver measurable impact. You will forge strong partnerships with Commercial and IT stakeholders to co-create and drive a unified digital vision, leveraging other divisional IT organizations and global service providers to deliver faster, higher-quality solutions, while modernizing and centralizing platforms, processes, and capabilities and optimizing total cost of ownership for Animal Health solutions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, Marketing, or related field required.
10+ years of experience in digital, technology, or product management roles, with at least 5 years in a leadership position.
Proven track record leading digital platforms and solutions in a global, matrixed organization, preferably within life sciences, animal health, healthcare, or related industries.
Demonstrated experience implementing and managing enterprise digital ecosystems (e.g., CMS, DAM, marketing automation, CRM, customer/partner portals, field enablement tools).
Strong background in product management methodologies (Agile, Lean, product discovery) and operating product teams.
Experience driving technology consolidation and standardization to optimize total cost of ownership (TCO), as well as proven competence in managing financial budgets.
Proven success managing complex stakeholder landscapes and influencing senior leaders.
Strategic thinker with the ability to translate business strategies into digital roadmaps and measurable outcomes.
Strong technical acumen with the ability to engage effectively with IT, architecture, and vendor teams.
Deep understanding of digital marketing, omnichannel engagement, and content operations.
Excellent leadership, communication, and change management skills.
Analytical and data-driven mindset; comfortable defining and tracking KPIs and value realization.
Ability to navigate ambiguity, prioritize effectively, and deliver in a fast-paced environment.
Asset Management
Benefits Management
Client-Centric
Computer Science
Customer Engagement
Demand Management
Digital Asset Management (DAM)
Digital Platforms
Enterprise Digital Asset Management
Management System Development
Operational Excellence
Product Management
Requirements Management
Revenue Growth
Stakeholder Engagement
Stakeholder Relationship Management
Strategic Planning
System Designs
Technical Acumen
User Engagement

Nice To Haves

Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
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Responsibilities

Create and manage a global product portfolio for digital commercial solutions, with clear ownership, KPIs, and value realization metrics.
Implement standardized product management practices, including discovery, backlog management, release planning, and benefit tracking.
Ensure solutions are designed with scalability, reusability, and interoperability in mind, leveraging global platforms wherever possible.
Oversee the strategy and capabilities for digital content enablement, including content management systems (CMS), digital asset management (DAM), AI-enabled products, and content workflows/governance.
Enable efficient creation, localization, distribution, and reuse of content across channels (web, email, social, portals, in-clinic tools, etc.).
Partner with Commercial and Marketing teams to align content capabilities with omnichannel customer journeys and brand strategies.
Ensure measurement frameworks and analytics are in place to understand content performance, user engagement, and ROI.
Collaborate with Enterprise Architecture, Security, and Infrastructure teams to define and maintain a modern, scalable digital architecture that supports global and local needs.
Drive consolidation and standardization of platforms and tools to reduce redundancy, minimize integration complexity, and optimize TCO.
Evaluate vendor solutions, negotiate contracts, and manage strategic technology partnerships in collaboration with Procurement and IT leadership.
Ensure compliance with security, privacy, regulatory, and quality standards.
Act as a trusted partner to senior Commercial and Marketing leaders, understanding their strategies and translating them into digital capabilities and roadmaps.
Work closely with regional and country teams to balance global standards with local market requirements.
Lead cross-functional governance forums to align priorities, manage demand, and make transparent investment decisions.
Communicate strategy, roadmap, and progress to executive stakeholders and business partners.
Build and lead a high-performing, global team of product managers, solution owners, and digital specialists.
Foster a culture of customer-centricity, accountability, continuous learning, and data-driven decision making.
Mentor and develop talent, establishing clear roles, responsibilities, and career paths within the digital product organization.