Dir, Software Engineering - Remote or Hybrid in MN and DC
About The Position
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum Insight partners with payers, providers, governments and life sciences companies to simplify and enhance clinical, administrative and financial processes through software-enabled services and analytics, while advancing value-based care. Our differentiated products, technology insights, clinical expertise and analytics support the entire health system — ultimately delivering better experiences for consumers. Optum Insight Technology and Engineering is a critical function in Optum Insight driving the innovation and value we provide our customers and partners. This team is focused on products, solutions, platform / enabling capability development, product development lifecycle, engineering excellence and connectivity to Optum Technology. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- Undergraduate degree or equivalent experience
- 5+ years of experience in application management or support, preferably in public sector or child support systems
- 5+ years of experience in client relationship management and stakeholder engagement
- Experience with incident tracking tools, ticketing systems, and performance monitoring
- Solid understanding of CCWIS functional requirements and federal guidelines
- Solid knowledge of service management frameworks (e.g., ITIL)
- Proven ability to analyze functional and technical issues and drive resolution
Nice To Haves
- In-depth knowledge of Title IV-E claiming processes and related system functionality
- Understanding of federal reporting requirements, including AFCARS (Adoption and Foster Care Analysis and Reporting System), NCANDS (National Child Abuse and Neglect Data System), and NYTD (National Youth in Transition Database)
- Working knowledge of Youth Services programs and their operational needs
- Understanding of Adult Protective Services (APS) and related system functionality
- Proven excellent communication, documentation, and organizational skills
- Proven solid problem-solving and decision-making abilities
Responsibilities
- Lead the operational support and maintenance of the Child Support application
- Ensure system stability, performance, and compliance with CCWIS functional requirements
- Act as the primary liaison between technical teams and client stakeholders
- Manage incident resolution, change requests, and enhancement planning
- Track and prioritize client issues, pain points, and service requests
- Conduct regular service reviews and ensure adherence to SLAs
- Collaborate with cross-functional teams to implement improvements and resolve issues
- Maintain documentation related to system operations, configurations, and updates
- Ensure data integrity, security, and privacy in accordance with federal and state regulations
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
