Dir-Risk Management
About The Position
Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.9 trillion in annual spend across 170+ markets. The GMNS Product organization is responsible for delivering products, capabilities, and partnerships that enable merchants, acquirers, issuers, ISVs, payment facilitators, and other ecosystem partners to connect to and leverage the American Express Network with speed, scale, and reliability. This Director role is a critical member of the GMNS Product Business Operations team and will be responsible for leading key risk and control-related Product Governance processes across the GMNS Product organization. The successful candidate will drive governance, operational excellence, and risk management activities that ensure products and capabilities are developed, launched, refreshed, maintained, and retired in accordance with enterprise policies, risk frameworks, and regulatory expectations. The Director will serve as a key partner to Product, Control Management, GCO, Compliance, Risk, Technology, Operations, and other first- and second-line stakeholders to maintain a robust and sustainable product governance framework. The role will own product inventory management, support New Product Approval (AEMP54) governance, and partner closely with the GMNS Product partners to strengthen Product Lifecycle Governance from ideation through retirement. In addition to leading New Product Governance and Product Lifecycle Governance activities, the Director will serve as a flexible Business Operations leader capable of supporting a broad range of governance and risk management priorities, including Issue and ORE management, remediation oversight, RCSA execution, audit and exam coordination, and policy and regulatory change initiatives as organizational priorities evolve. This individual will be expected to flex across priorities and provide leadership support wherever the organization’s risk, governance, operational excellence, or regulatory needs require additional focus.
Requirements
- Experience in risk and control-related Product Governance processes.
- Ability to drive governance, operational excellence, and risk management activities.
- Experience partnering with Product, Control Management, GCO, Compliance, Risk, Technology, and Operations stakeholders.
- Experience with product inventory management.
- Experience supporting New Product Approval governance.
- Experience strengthening Product Lifecycle Governance.
- Experience with Issue and ORE management.
- Experience with remediation oversight.
- Experience with RCSA execution.
- Experience with audit and exam coordination.
- Experience with policy and regulatory change initiatives.
Responsibilities
- Leading key risk and control-related Product Governance processes across the GMNS Product organization.
- Driving governance, operational excellence, and risk management activities for product development, launch, refresh, maintenance, and retirement.
- Serving as a key partner to Product, Control Management, GCO, Compliance, Risk, Technology, Operations, and other stakeholders to maintain a robust product governance framework.
- Owning product inventory management.
- Supporting New Product Approval (AEMP54) governance.
- Partnering closely with GMNS Product partners to strengthen Product Lifecycle Governance.
- Supporting a broad range of governance and risk management priorities, including Issue and ORE management, remediation oversight, RCSA execution, audit and exam coordination, and policy and regulatory change initiatives.
- Flexing across priorities and providing leadership support for risk, governance, operational excellence, or regulatory needs.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
