Dir Performance and Service Excellence
HH Health System•Athens, AL
About The Position
The Director of Performance and Service Excellence assists the organization in meeting its mission, vision and goals through coordinating and implementing performance and service excellence, strategic planning, and project management efforts and initiatives. Provides management and oversight of Coord Patient Experience and Service Excellence Coord.and oversees all aspects of the Service Excellence program. Manages Employee Rewards and Recognition Programs. Provides oversight and direction for Patient Grievance Process.
Requirements
- Bachelor’s degree from an accredited college or university preferred.
- 3-5 years hospital or progressive health-care experience with involvement in process improvement.
Nice To Haves
- Experience with Lean/Six Sigma and/or other performance improvement methodologies are desired.
Responsibilities
- coordinating and implementing performance and service excellence
- strategic planning
- project management efforts and initiatives
- management and oversight of Coord Patient Experience and Service Excellence Coord
- oversees all aspects of the Service Excellence program
- Manages Employee Rewards and Recognition Programs
- Provides oversight and direction for Patient Grievance Process
Benefits
- medical
- dental
- vision
- life insurance
- flexible spending
- short term and long term disability
- several retirement account options with 401K organization match
- tuition assistance
- student loan reimbursement
- On-site training and education opportunities
- Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
