Dir, P3, Soft Prod Mgmt & RE III : Job Level - Director

Morgan Stanley • New York, NY

9d

About The Position

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Soft Prod Mgmt & RE III position at Director level, which is part of the job family responsible for Production Management supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend on call and business escalation. What you'll do in the role: Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution. Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. Facilitate root cause investigations and manage the implementation of corrective and preventative measures. Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures. Partner with development teams to drive stability, operational excellence, and a culture of efficiency. Ensure team knowledge is current and forward-looking. Respond to regulatory and compliance issues with urgency. Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues. Review, execute, and verify production changes in strict accordance with procedures defined in change documents. Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete. Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Requirements

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Proficiency with Databases
• Strong scripting skills, like Perl, Python, or UNIX shell
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Excellent spoken and written English communication skills
• Bachelor's degree in Computer Science or related field from an accredited college or university

Nice To Haves

• Experience providing application support for mission-critical applications
• Good working knowledge of trading and risk management business concepts
• Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
• Familiarity with Cloud technologies and supporting applications hosted on cloud

Responsibilities

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally
• Ensure issues are tracked through to resolution
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks
• Proactively identify and respond promptly to failures
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency
• Ensure team knowledge is current and forward-looking
• Respond to regulatory and compliance issues with urgency
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies

Benefits

• We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years.
• Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.
• At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered.
• Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences.
• We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
• There’s also ample opportunity to move about the business for those who show passion and grit in their work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees