Conversion - Site Reliability Engineer, Dir, P3, Software Eng III

Morgan Stanley • Edison, NJ

5d

About The Position

This position is an Site Reliability Engineer (SRE) application support role focused on the Identity and Access Management platform that manages data and application entitlements. In this role, the team member will provide operational support to ensure that the platform is available for end users as well as troubleshoot issues that pertain to users' ability to access firm systems and data. The application is a centralized platform that manages entitlements from mainframe (RACF), distributed systems, AD groups, 3rd party vendors and other systems. The candidate will work closely with all the critical stakeholders to successfully steer towards successful project outcomes. The candidate will work on multiple technology projects/work initiatives supporting the Identity and Access Management Business. The candidate will work with all the core development teams, other support teams, and drive efficient planning and execution. Understanding business demands will help in informed decisions in all areas of our team. The position offers an interesting mix of business and technical aspects. It is important to stress that strong interpersonal skills and team spirit are required in addition to the ability to proficiently deliver verbal and written communications. This is a team that works extensively with other IT members in all MSWM locations. This job demands strong work ethic and requires extensive hands-on, active participation. The candidate should be comfortable with uncertainty and can work with a variety of user types from business users to operations to technical developers. The team receives user requests primarily through Service Now requests and incident tickets but leverages email, chat and phone as necessary to resolve issues. The candidate should be comfortable with a global team located in New York, India and Georgia. The ideal candidate needs to be a self-motivated team player with a strong sense of ownership and committed to ensuring stability, delivering excellent quality and contribute to continuous improvements efforts. You will have the challenge of learning about our unique processes, but we also look forward to your contributions that will take the team to the next level. A change agent, with a passion for collaborative working, to support our teams and improve and deliver exceptional output.

Requirements

• Site Reliability Engineering.
• Bachelors degree and/or extensive relevant experience.
• Minimum of 5+ years experience in technology or technology troubleshooting environment.
• Prior Mainframe RACF experience and/or RACF Certified.
• Functional MS SQL or Mainframe DB2 experience – Intermediate Level.
• Splunk/Grafana log queries and dashboards.
• Azure Cloud Fundamentals trained/certified.
• Experience with infrastructure and application monitoring tools such as AppDynamics, APICA Synthetics, etc.
• ITIL Concepts.
• Agile DevOps Experience.
• Solid customer service, people management and interpersonal skills.
• Strong organizational, analytical and problem solving skills.
• Excellent verbal and written communications skills.
• Must be able to multi-task.
• Functional knowledge of Unix or Linux.
• Microsoft Office suite of tools (Excel/Word/Teams/Outlook/OneNote).

Nice To Haves

• PagerDuty.
• Tableau.
• Understanding of SLIs and SLOs.
• Quality assurance and testing.
• Experience with automation.
• Experience with troubleshooting in Java platform or .NET experience.
• Knowledge of Identity Access Management.
• Experience in wealth management or financial sector.
• Familiarity with Morgan Stanley's Wealth Management Technology.
• Prior experience with entitlement processing and troubleshooting
• RACF Certified.
• Batch support.

Responsibilities

• Experience working in Agile teams and an understanding of Agile practices
• Attendance on Squad meetings to ensure they are solutions-focused
• Experience helping Agile teams to establish and adhere to norms and practices
• Ability to collaborate with team members on solutions to address challenges and roadblocks
• A continuous improvement mind-set and dedication to finding creative ways of working
• A dedication to cross-function collaboration, communication and breaking down of silos
• Work directly in a squad to drive performance using Agile values, practices, and processes.
• Candidate will monitor team performance through the metrics dashboards and help identify continuous improvement opportunities to support the team to work smarter, and more effectively.
• Provide transparency to Lead with respect to risks, blockers, impediments at Scrum of Scrum calls and recommend/implement strategies for effective and efficient operations.
• Conduct squad assessments to ensure agile principles and best practices are being met and achieved.
• Demonstrated ability to manage multiple projects simultaneously and to resolve impediments to meet all deadlines.
• Experience in working with agile and deployment lifecycles and/or tracking and process management tools, e.g. JIRA, Jira Board, Release Change Management
• Follow Change Management Release process
• Monitor deployments during releases.
• Identify and analyze opportunities and make tactical/strategic recommendations
• Deep skills in project management tools, including Microsoft Project, Access, Word, Excel, Visio, and SharePoint.
• Hands on project management approach that includes a proven track record of project execution
• Cloud knowledge and drive to enhance existing knowledge with new products/technologies.
• Plan and conduct relevant meetings with key stakeholders.
• Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
• Access Management (requests, provisioning)
• Understanding the firm’s access management and data security controls and ensuring they are followed.
• Responding to user inquires related to EPR entitlements.
• Troubleshooting user entitlement issues.
• Systems support (stability, availability)
• Investigating system failures and coordinating with dependent teams for a resolution.
• Batch monitoring, troubleshooting batch issues and communicating impact.
• Executing on change management.
• Engaging with the development team through SDLC.
• Improving on existing processes and workflows, including automation.
• Analyzing patterns of incidents, developing remediation plans and implementing changes to increase stability and resiliency of the system.
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives
• Contributing to the team’s knowledgebase.
• Rotating on-call support for weekends and evening hours.
• Some weekend support for scheduled events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees