Dir, Operations, UVACH Medical Group

UVA Health • Manassas, VA

1d • Hybrid

About The Position

This position supports medical group practices across primary care and specialty care settings and may provide support across multiple locations, departments, and service lines based on organizational needs. Dir, Operations, UVACH Medical Group Job Code: DI1085 ABOUT US We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day. JOB TYPE Classification: Exempt Supervises Positions: JOB SUMMARY The Director UVACH Medical Group Operations provides operational oversight for the UVA Community Health (UVA CH) Medical Group physician practices in delivering the highest quality, compassionate, accessible care of patients. The Director provides leadership, direction, administration, and fiscal management for operations, optimization, and growth. The Director closely partners with physician and provider leaders including Medical Directors in a clinical and administrative shared leadership model. The Director is responsible for partnering with executive leadership to develop strategic planning and ensure implementation of strategic initiatives. The Director is also responsible for updating and ensuring compliance with policies and procedures and establishing clinic goals and objectives that align with UVA CH. The Director of Operations develops talent, creates high functioning teams, and holds the Clinic Managers accountable for successfully achieving clinic goals and objectives. Additional responsibilities include ensuring compliance with regulatory standards, driving innovations in care delivery, and achieving the highest levels of clinical and operational excellence. In collaboration with the Medical Directors, this position provides leadership for the successful operations and overall performance for the specific group of medical clinics in a defined geographical area within UVA CH Medical Group and acts as a liaison with various executive leadership, strategic and operational initiatives. Monitor and drive clinic success and quality results by partnering with physicians, UVACH and market leaders and supporting departmentsProvides direction in transforming processes and care delivery that is consistent across all practices. Collaborates with other Medical Group leaders, administrative and clinical, to identify and implement best practice for a unified patient experience. Ensure consistent practices across the Medical Group that align with the UVA brand expectation.Incorporate and comply with organizational policies and procedures in daily operations.Develop and monitor core operational metrics, including staffing standards, to benchmarks that may be evaluated within the system and/or with national data when available.Partners with Medical Directors to improve operational performance measures, including various quality and financial measures. Work directly with executive leadership to create annual incentive goals for each program, as well as a visual management system that can support these practices in understand current performance, as well as devise tactics to pursue opportunities to improve.Coordinates Medical Group initiatives within geographic area.Assists in executing UVACH strategic plans including market initiatives Coordinates organizational objectives, priorities, and activities with internal and external agencies as appropriate.Designs annual plans and maintains overall strategic plans for medical group clinics.Identify short- and long-term goals and oversee the allocation of resources to meet priorities.

Requirements

• Graduate Degree in healthcare administration, business administration or related field
• Bachelor’s Degree in healthcare administration, business administration or related field and relevant experience may be considered in lieu of a Graduate Degree
• Five years of successful leadership experience required
• Three years of healthcare experience required
• Knowledge of principles and practices of healthcare management sufficient to oversee and coordinate the operation of physician practices to provide effective patient care
• Knowledge of and experience with clinical and administrative shared leadership models
• Knowledge of and experience with establishing and optimizing provider practices, including financial forecasting, expense management, and workflow standardization.
• Knowledge of and experience using practice management computer systems and applications
• Knowledge of government and reimbursement regulations and requirements, including Medicare, Medicaid, managed care and other third-party payer’s guidelines
• Knowledge of best practices and benchmarking performance standards, including but not limited to clinic staffing, provider scheduling, and workflow design, inventory management and purchasing processes, quality and patient satisfaction metrics
• General knowledge of accounting practices and procedures as well as effective budgeting and forecasting practices
• Skill in conflict resolution, problem solving, and change management.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve clinic and system-wide objectives
• Skill in planning and organizing multiple projects simultaneously with minimal or no direction, delegating and supervising responsibilities as necessary to achieve desired results
• Skill in leading teams to accomplish all strategic and operational objectives while inspiring confidence and motivation
• Skill in building diverse teams, understanding cultural differences and experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Skill in establishing and maintaining effective working relationships with team members, providers, executives, cross-departmental teams, patients, and the public.
• Exceptional written and oral communication and presentation skills
• Ability to anticipate customers’ needs and manage or exceed customers’ expectations for both internal and external customers
• Ability to take initiative and to exercise independent judgement, decision-making and problem-solving expertise
• Ability to establish and maintain quality control and patient satisfaction standards
• Ability to effectively communicate expectations and hold team members accountable for results
• Ability to effectively manage conflict and provide constructive and timely feedback
• Ability to competently use Microsoft Office, including Word, Excel and PowerPoint, and appropriate practice management software

Nice To Haves

• Physician practice leadership experience preferred.
• N/A

Responsibilities

• Provides operational oversight for the UVA Community Health (UVA CH) Medical Group physician practices in delivering the highest quality, compassionate, accessible care of patients.
• Provides leadership, direction, administration, and fiscal management for operations, optimization, and growth.
• Partners with physician and provider leaders including Medical Directors in a clinical and administrative shared leadership model.
• Partners with executive leadership to develop strategic planning and ensure implementation of strategic initiatives.
• Updates and ensures compliance with policies and procedures and establishes clinic goals and objectives that align with UVA CH.
• Develops talent, creates high functioning teams, and holds Clinic Managers accountable for successfully achieving clinic goals and objectives.
• Ensures compliance with regulatory standards, drives innovations in care delivery, and achieves the highest levels of clinical and operational excellence.
• Provides leadership for the successful operations and overall performance for the specific group of medical clinics in a defined geographical area within UVA CH Medical Group and acts as a liaison with various executive leadership, strategic and operational initiatives.
• Monitors and drives clinic success and quality results by partnering with physicians, UVACH and market leaders and supporting departments.
• Provides direction in transforming processes and care delivery that is consistent across all practices.
• Collaborates with other Medical Group leaders, administrative and clinical, to identify and implement best practices for a unified patient experience.
• Ensures consistent practices across the Medical Group that align with the UVA brand expectation.
• Incorporates and complies with organizational policies and procedures in daily operations.
• Develops and monitors core operational metrics, including staffing standards, to benchmarks that may be evaluated within the system and/or with national data when available.
• Partners with Medical Directors to improve operational performance measures, including various quality and financial measures.
• Works directly with executive leadership to create annual incentive goals for each program, as well as a visual management system that can support these practices in understanding current performance, as well as devise tactics to pursue opportunities to improve.
• Coordinates Medical Group initiatives within geographic area.
• Assists in executing UVACH strategic plans including market initiatives.
• Coordinates organizational objectives, priorities, and activities with internal and external agencies as appropriate.
• Designs annual plans and maintains overall strategic plans for medical group clinics.
• Identifies short- and long-term goals and oversees the allocation of resources to meet priorities.

Benefits

• The base compensation range for this role is $130,000 - $154,000 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Director