Dir Corporate Applications PMO

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Director of Corporate Applications PMO within the Global Technology Organization (GTO) is responsible for leading a team of project management professionals supporting the Corporate Applications function. This role partners closely with Corporate Applications leadership and business stakeholders across Finance, Human Resources, Supply Chain, Procurement, Legal, Revenue Management, and other back-office functions to drive the successful delivery of prioritized initiatives across ERP, HCM, EPM, financial systems, procurement platforms, and related enterprise application portfolios. Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, this position plays a critical role in aligning delivery execution with the Corporate Applications roadmap, ensuring effective prioritization across competing business demands, and embedding strong program governance. The Director will also assume responsibilities traditionally held by delivery coaches, ensuring teams operate efficiently within waterfall, Agile, and hybrid delivery models typical of enterprise application implementations and upgrades.

Requirements

Bachelor's Degree in Information Technology, Business Administration, Finance, Management Information Systems, or related field.
Master's Degree (MBA or related) preferred.
Experience in project/program management, with a significant portion supporting Corporate Applications, ERP, HCM, or enterprise back-office technology delivery organizations.
Proven leadership experience managing and developing project management teams.
Strong background in waterfall, Agile, and hybrid delivery methodologies appropriate to enterprise application implementations, including hands-on experience in delivery coaching or similar roles.
Experience working with complex enterprise application ecosystems, including ERP (e.g., Oracle, SAP, Workday Financials), HCM (e.g., Workday, SuccessFactors), EPM, procurement, and financial reporting platforms.
Direct experience with cruise line or hospitality back-office systems is strongly preferred.
Demonstrated ability to manage large-scale, cross-functional initiatives in a fast-paced, business-stakeholder-heavy environment.
Experience managing systems integrators, software vendors, and managed-service partners on enterprise application engagements.
Experience partnering with senior business and technology leadership on roadmap planning, prioritization, and execution.
Strong leadership and team management capabilities with a focus on coaching and development.
Excellent stakeholder management and communication skills, with the ability to influence senior business and technology leaders.
Deep understanding of enterprise application delivery lifecycles, including configure-to-implement, integration, data migration, testing, and cutover.
Strong organizational and problem-solving skills, with attention to detail and a results-oriented mindset.
Ability to manage competing priorities across multiple business functions and navigate ambiguity effectively.
Expertise in program governance, risk management, vendor management, and delivery oversight.
Strategic thinking with the ability to connect delivery execution to broader business and finance objectives.
Familiarity with tools such as Jira, Confluence, Smartsheet, Clarity, and other portfolio/project management platforms.
Domain knowledge of cruise or hospitality back-office processes (Finance, HR, Supply Chain) is a significant advantage.
PMP or PgMP (preferred).
ERP/HCM implementation certifications relevant to platforms in use (e.g., Oracle, SAP, Workday) are a plus.
Lean Six Sigma Green or Black Belt (preferred).
SAFe or other Agile certifications a plus.

Responsibilities

Lead and manage a team of project/program managers supporting Corporate Applications initiatives across ERP, HCM, EPM, financial, procurement, and related enterprise platforms.
Partner with Corporate Applications leadership and business owners across Finance, HR, Supply Chain, Procurement, Legal, and other functions to support planning, prioritization, and execution of the Corporate Applications roadmap.
Participate in prioritization forums with business and technology stakeholders to ensure alignment on scope, sequencing, and delivery expectations across enterprise application investments.
Establish and maintain PMO governance, standards, and best practices to drive consistent, high-quality delivery outcomes for Corporate Applications work.
Oversee end-to-end delivery of strategic initiatives, including ERP/HCM upgrades, module implementations, integrations, and enterprise process changes, ensuring timelines, budgets, risks, and dependencies are effectively managed.
Step into delivery coach responsibilities by guiding teams on appropriate delivery methodologies (waterfall, Agile, hybrid), removing impediments, and improving team velocity and predictability.
Provide visibility into program health, including status reporting, risk management, vendor/SI oversight, and executive communications.
Collaborate cross-functionally with Corporate Applications engineering, QA, business analysts, business process owners, and external SI partners to ensure successful delivery.
Manage relationships with software vendors and systems integrators, ensuring SOW execution, deliverable quality, and contractual obligations are met.
Drive continuous improvement in delivery processes, tools, and team performance.
Ensure alignment between PMO activities and broader GTO portfolio management objectives and CoE standards.