KU Dining Supervisor

UNIVERSITY OF KANSAS MEMORIAL • Lawrence, KS

3d • $18 - $22 • Onsite

About The Position

The Supervisor II position supports the daily operations of KU Dining residential facilities by providing experienced frontline leadership during assigned shifts. This position independently oversees opening and closing procedures for front-of-house and back-of-house operations while ensuring quality food production, excellent customer service, operational consistency, and compliance with food safety and sanitation standards. The Supervisor II position coordinates staff tasks and assignments across multiple service areas, monitors operational and brand standards, validates required documentation and food safety logs, and supports ordering, inventory, and delivery verification processes. This role also assists with onboarding activities and training employees, provides day-to-day performance feedback, and serves as a key resource for staff and shift operations while applying KU Dining policies and procedures with increased independence and leadership responsibility.

Requirements

• High School diploma or GED equivalent; or an equivalent combination of education and experience.
• A minimum of two (2) years of experience in food service, customer services, or related professional work experience; or demonstrated ability to perform all Supervisor II duties at a consistent and independent level.
• Knowledge of materials, methods, and equipment used in food production and service.
• Knowledge of food safety, sanitation, and quality assurance standards.
• Ability to supervise, train, and mentor employees in food service operations.
• Strong communication, active listening, and conflict resolution skills.
• Ability to understand basic financial metrics related to inventory, cost of goods, and waste.
• Proficiency with computer systems including Teams, Paycom, and vendor portals, or similar.
• Ability to work flexible schedules including opening, mid, and closing shifts as needed.
• Capacity to assume full operational responsibility in the absence of management.

Nice To Haves

• Previous food service experience at a college, institutional, or high-volume dining operation.
• Previous supervisory experience and ability to effectively supervise a diverse staff.
• ServSafe certification.

Responsibilities

• Leads daily staff in food service operations, ensuring adherence to KU Dining policies and quality standards.
• Assists in opening or closing procedures, following detailed checklist requirements for either the BOH or FOH, ensuring full and accurate communication between shifts.
• Maintains communication with management and staff to ensure smooth service workflow.
• Enforces health and safety requirements, including but not limited to: cleanliness, safe food handling, and sanitation policies and procedures.
• Provides guidance and support to employees; monitors production and service for accuracy and timeliness.
• Administer staff shift assignments, timecards, and attendance communications.
• Assists in inventory control, ordering, and documentation as directed.
• Demonstrates strong customer service by resolving basic guest concerns on shift, and follows escalation procedures when necessary.
• Validates completion of key operational logs (temperature, cleaning, cooling) and food safety actions.
• Leads staff assignment at multiple stations and maintains compliance with brand standards.
• Conducts shift line checks, SLW reviews, and projection verification.
• Uses ordering and prep systems, including ordering through approved vendors (Hiland, Sysco, etc.) and verifying deliveries.
• Assists with new hire onboarding activities and provides shift training to new employees while supporting employee performance feedback as necessary.
• Other duties as assigned by the General Manager or their designee.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Paid vacation, sick leave, and holidays
• Retirement plan with a 7.5% employer contribution after eligibility requirements are met
• Two months of paid parental leave
• Employee Assistance Program (EAP)
• Employee meal benefits and additional KU employee perks
• Professional development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED