Dining Services Manager

Senior Living Communities Careers•Charlotte, NC

3d•$0 - $70,000•Onsite

About The Position

The Charlotte is seeking a Dining Services Manager with a passion for leading a team and creating exceptional dining experiences for its members. This role offers a better work-life balance compared to traditional hospitality roles. The Dining Services Manager will lead the dining department, plan menus, provide hands-on cookery support in the kitchen, and collaborate to execute memorable culinary experiences. The Charlotte is recognized as a Great Place to Work® and has received six Industry Best of the Best Awards. The company fosters a culture of growth, teamwork, and making a difference in the lives of residents and team members. The Director of Dining Services manages the day-to-day dining services operations of a retirement community, ensuring resident satisfaction by consistently delivering exceptional service and a quality food product in accordance with Federal, State, and local regulations and Senior Living Communities’ policies, procedures and standards.

Requirements

Comprehensive knowledge of safe, sanitary food handling procedures, preparation methods, merchandising and supervision.
Knowledge of special diets and all applicable local, state and federal regulations.
Management experience required.
Minimum of five years food preparation experience in a high-volume dining services venue with at least three years in a supervisory capacity.
Proficient with computers to complete job-related functions.
Must be free of diseases that can be transmitted in the performance of job responsibilities during the stage of communicability unless the employee can be given duties that minimize the likelihood of transmission.

Nice To Haves

2-year culinary degree preferred.
Experience in a senior living environment preferred.

Responsibilities

Lead and personally contribute to the preparation and cooking of meals for all dining venues in the community.
Monitor food production to ensure compliance with Senior Living Communities’ standards for quality, presentation, portion control, safety, sanitation, and other appropriate quality and compliance.
Attract, retain, coach, motivate and lead a high-performance dining service delivery team; hold the team accountable for meeting all quality, safety and other performance standards.
Assures the implementation and efficient delivery of Dining Services program.
Create menus and plan for special events.
Keeps abreast of special need diets for Healthcare residents and ensures proper execution.
Establishes and assures the timely, open, and effective communication of all dietary associates with residents and family members and guests, assuring excellent customer satisfaction.
Builds, develops, and effectively manages all dietary associates, optimizing individual and team performance through effective leadership, mentoring, and training.
Monitor inventory and prepare food and supply orders in order to ensure efficient operations, meet budget expectations, maximize freshness of ingredients, and minimize waste.
Lead and/or actively participate in daily production meetings with the team.
Provide training, coaching, guidance, and direction to line cooks.
Create and manage schedules to ensure sufficient staffing and adherence to labor budget.
Oversee and continuously monitor food preparation, storage and handling to ensure adherence with all proper handling, HACCP, labeling, and storage protocols and ensure compliance with all relevant food service regulations.
Follow all safety protocols and set a strong example for practicing a culture of safety.
Maintain documentation of temperature charts and records.
Assures the kitchen environment and all physical areas in dining are properly maintained in a clean, orderly and safe manner, according to regulatory guidelines.
Maintain an open communication and professional working relationship between front and back of house operations and sister departments.
Works with other departments in marketing the community, including participation in community events, public relations and personal visits.
Assists in the development of and adheres to the Dining Services budget, ensuring the delivery of excellent services and products while achieving the financial goals set for the community.
Administers and participates in Senior Living Communities’ “Manager on Duty” program.
Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
Participates in and attends all in-service training and education programs as scheduled.
Other duties as assigned.