Dining Services Director

Goodwin Living•Alexandria, VA

5d•$125,000 - $137,000•Onsite

About The Position

This position is responsible for providing direction and leadership for the total dining operation. The Director serves as the senior dining services leader providing strategic direction, operational excellence, impeccable customer service, and exceptional hospitality. Responsible for maintaining high standards in service, hospitality, resident relations, dining quality, cost controls, staffing, safety, sanitation, training and special functions. The Director elevates the resident dining experience through high-quality dining programs, resident choice, personalization, innovative services, and continuous improvement while fostering a culture of excellence, accountability, collaboration, and hospitality. In partnership with residents, team members, and organizational leadership, the Director ensures dining operations deliver a world-class experience for residents, guests, families, and team members while maintaining the highest standards of quality, hospitality, regulatory compliance, and operational excellence.

Requirements

Minimum of five (5) years’ experience required of leading large food service operations within upscale hospitality environment, resort, hotel, cruise line, country club, luxury senior living community, healthcare system, or premier multi-unit dining operation.
Experience measuring customer satisfaction and implementing service improvement initiatives.
Must possess a thorough knowledge of dining service operations, supervision, public relations and all appropriate federal, state, and local regulations.
Strong leadership, coaching, mentoring, and team development capabilities.
Must have solid understanding of cash handling and tracking procedures
ServSafe Food Protection certification required.
Must have solid experience with financial management and driving operational excellence.
Must have experience with training and development of front-line team members
Proficiency in Microsoft Excel, Word, Power Point and Publisher is a must.
Must have experience developing dining programs and implementing procedures.
Clear understanding of the flow of operations for a dining establishment
Ability to collect, analyze, and interpret data and share findings with appropriate management levels
Must have outstanding customer service and hospitality skills
Exceptional written and verbal communication skills in English.

Nice To Haves

Bachelor’s degree in food service management, hospitality management, business administration, or related field highly preferred.
Experience working with multi-level management teams is a plus.

Responsibilities

Financially accountable for the dining services department and operates within the approved budget while delivering maximum value and exceptional quality.
Ensures food and service provided to residents, guests, and team members are of superior quality and consistently result in an exceptional dining experience.
Champions a hospitality-driven culture that prioritizes resident choice, personalization, service excellence, and memorable dining experiences.
Routinely engages residents, families, and stakeholders to gather feedback and implement meaningful service improvements.
Partners with resident committees and community leadership to continuously enhance dining programs and resident satisfaction.
Maintains a visible presence throughout dining venues and proactively conducts service rounds to evaluate hospitality, dining quality, and resident satisfaction.
Establishes measurable standards for service quality, hospitality, dining consistency, presentation, and execution across all dining operations.
Monitors dining satisfaction metrics and develops action plans to improve resident experience outcomes.
Leads continuous improvement initiatives focused on customer satisfaction, hospitality excellence, and operational performance.
Promotes effective service recovery practices that quickly and professionally address resident and guest concerns.
Builds and maintains a high-performing team through recruitment, coaching, mentoring, performance management, leadership development, and succession planning.
Monitors industry trends, hospitality best practices, and innovative dining concepts and recommends programs to ensure the highest quality services in the future.
Applies a proven track record of meeting the nutritional needs of older adults and directs the supervision of all aspects of the resident nutrition including leveraging the expertise of the Registered Dietitian to maintain compliance with the nutrition care program.
Maintains the department in an “inspection ready” state at all times, assuring the department operates within federal, state, and local regulations.
Directs and conducts safety, sanitation and community maintenance programs.
Responsible for partaking in the interviewing, hiring, orienting, training, evaluating and counseling of team members.
Assists in the predicting, planning, monitoring, evaluation of cost programs, daily purchasing and maintenance of food preparation system, order book, recipe file, inventory, and storerooms, as assigned. Conducts team meetings. Participates in menu planning, writing and advertising.
Implements and maintains cash handling standards as outlined in the GHI Policies and Procedures Manual to eliminate theft of services or Company funds.