Dining Room Supervisor
About The Position
The Dining Room Supervisor is responsible for training, scheduling, directing and managing the dining room Servers to ensure residents receive the highest quality of customer service, efficiency and professionalism during their meal times. MBK Senior Living is committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. This role is part of a supportive community team that encourages personal and professional growth and celebrates success in a fun-filled, energetic environment centered in hospitality and high-quality service. MBK Senior Living has pursued its goal for more than 30 years, owning and operating 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. The company has been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" by the Great Place to Work Institute since 2017. MBK is an equal opportunity employer.
Requirements
- Minimum six (6) months experience in dining room operations
- Age over 18 years or have proper work permit and authorization documentation
- Background clearances as required by government regulations
- Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
- Minimum one year cooking experience and/or experience in a related position
- Basic math skills (addition, subtraction) as required by the position (counting tracking meals/residents, etc.)
- Excellent communication skills including the ability to speak, write and read English
- Ability to operate standard serving equipment (salad bar cart, trays, silverware, etc.)
- Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during stressful or emergency situations
- Must possess the ability and desire to minimize waste and misuse of supplies/equipment
- Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors and the general public
Nice To Haves
- Some supervisory experience preferred
Responsibilities
- Manage, schedule, evaluate and direct the dining room Servers
- Ensure that Servers work efficiently and professionally at all times
- Ensure a sanitary dining room complying with all health and safety codes, licensing regulations and policies and procedures regarding the proper handling and serving of food
- Supervise and direct the cleaning of all dining and food service areas
- Ensure that tables are clean, pleasant and properly set
- Wait, clean, reset tables, return dishes to kitchen as needed
- Understand and comply with all federal, state and local regulations and all community policies and procedures concerning the department
- Develop and implement training, policies and processes to ensure that Servers are properly groomed, dressed and using proper etiquette and manners while waiting tables courteously, professionally and ensuring that all Team Members have successfully completed the Dining Room Training course with CCG
- Survey residents to determine their satisfaction levels with the service provided and make corrections as necessary
- Assist Servers, Cooks, and other Dining Services Team Members in their job duties and assume their activities when needed
- Ensure that all residents are greeted and seated properly, making extra efforts to integrate new residents making them feel welcome and comfortable
- Supervise the tracking of resident attendance at meals and communicate to designated Team Member, those residents that have not come to the dining room for meal (for a safety check)
- Ensure the delivery of meals to resident rooms as required & tray charges are communicated to the Business Office.
- Report any safety or equipment issues to Director of Dining Services
- Aid in community marketing effort through positive interactions, dress and behavior
- Other duties as assigned or directed by the Director of Dining Services or designee of the Executive Director
- Assist in breaking down deliveries, putting away stock, washing dishes, as needed
- Deliver meals to resident rooms as required, including tray collection from residents rooms after meal service
Benefits
- Impacting lives and building lasting relationships
- Executing exceptional signature programs in dining, fitness, wellness, and care
- A supportive community team that encourages personal and professional growth and celebrates your success
- A fun-filled, energetic environment that's centered in hospitality and high-quality service
- Competitive salaries
- Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
- Education loan assistance & scholarships
- Financial and legal services
- Team Member discounts
- Health and Wellness resources
- Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
- Childcare and eldercare assistance
- Flexible spending accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
