Dining Room Supervisor

Covenant Living Communities and Services•Keene, NH

67d•$18 - $22

About The Position

We Are Inspired to Serve. Join us! Part of a nation wide family of Continuing Care Retirement Communities is seeking a Dining Room Supervisor. This position is accountable for providing supervision and direction for the dining room wait staff in order to assure organized, efficient and pleasant dining for the residents. Additionally, this position is to facilitate the greeting and seating of residents as they enter the dining room for dinner. It is essential that this be done in a consistent fashion and in such a way that is sets a positive tone for the entire meal period. In this role, the Dining Room Supervisor will: Supervises and schedules all wait staff, wt attendants, the relief dining room supervisor and dishwashers following the master schedule developed by the Dining Services Director. Works with the Dining Services Director to hire, evaluate, discipline and terminate dining room staff. Directs the orientation and training of dining room staff. Sets up work station assignments for wait staff. Assigns duties to staff as needed. Maintains awareness of flow service in order to keep all sections evenly seated. Recognizes the need to join in on service when necessary. Monitors service to assure consistent high quality is maintained. Provides input to the director and production unit regarding resident meal service, resident satisfaction, guest meal reservations, and tray service. Coordinates all resident meal requests; records reservations; plans seating arrangements; keeps accurate records of meal counts. Enters billing information in the Horizon point of service system. Provides menu information to residents and wait staff. The ideal candidate will have: High School diploma. Prior experience working in dining service is preferred. Additional education and training in management is desirable. Minimum age is 18. Genuine desire to understand the needs of and work among a geriatric population. Ability to supervise and direct others in close harmony with a variety of age groups especially students and the elderly. Excellent organizational and communication skills (written and verbal, English), and the ability to handle a variety of tasks and responsibilities in a professional and prompt manner. KNOWLEDGE, SKILLS AND ABILITY: Ability to motivate and energize teams. Ability to effectively navigate difficult conversations. Ability to effectively interact with staff and residents in order to positively influence staff retention and resident satisfaction. Effectively assists in sourcing, interviewing, training, onboarding, and retention of staff. Build the bench of qualified staff in order to minimize disruption of service related to fluctuations in staff. Compensation Pay Range: $18.15 - $22.15 per hour Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $18.15 - $22.15 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity. For full time employees, we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Paid Time Off (PTO) & six paid holidays 403(b) with a 3% employer match Fitness center use at most facilities. Various voluntary benefits: Life, AD&D Tuition assistance and scholarships Employee assistance program Legal services, home/auto insurance, discount purchasing program Pet Insurance For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org. Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances. We believe we are a great place to work. Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization. From the establishment of our first community – Covenant Home of Chicago in 1886 – to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults. We believe we are inspired to serve. We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents. Safety I learn & follow safety policies & procedures. I immediately report unsafe conditions for staff, residents, & guests and fix when possible. I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed. Courtesy I smile & acknowledge everyone that I encounter. I carry myself in a manner that projects positivity, approachability, & respectfulness. I address the concerns of others by actively listening & seeking solutions. Responsiveness I take initiative to respond to the needs of others in a timely manner to achieve resolution. I anticipate the needs of others and respond in a timely manner. I communicate to others who need to join me in responding to the needs of others. I return phone calls within 24 hours. I identify action steps and communicate them to all vested parties. Image I ensure our environment is professional, welcoming, & clean. I follow CL policies, procedures, & all regulations. We believe in making a difference in other’s lives. We have approximately 3,200 employees serving more than 5,000 residents in our nationwide family of continuing care retirement communities and home health. Construction and development continues on several of our 14 campuses, ensuring ever more exciting opportunities for employees to serve residents.

Requirements

High School diploma.
Minimum age is 18.
Genuine desire to understand the needs of and work among a geriatric population.
Ability to supervise and direct others in close harmony with a variety of age groups especially students and the elderly.
Excellent organizational and communication skills (written and verbal, English), and the ability to handle a variety of tasks and responsibilities in a professional and prompt manner.
Ability to motivate and energize teams.
Ability to effectively navigate difficult conversations.
Ability to effectively interact with staff and residents in order to positively influence staff retention and resident satisfaction.
Effectively assists in sourcing, interviewing, training, onboarding, and retention of staff.
Build the bench of qualified staff in order to minimize disruption of service related to fluctuations in staff.

Nice To Haves

Prior experience working in dining service is preferred.
Additional education and training in management is desirable.

Responsibilities

Supervises and schedules all wait staff, wt attendants, the relief dining room supervisor and dishwashers following the master schedule developed by the Dining Services Director.
Works with the Dining Services Director to hire, evaluate, discipline and terminate dining room staff.
Directs the orientation and training of dining room staff.
Sets up work station assignments for wait staff.
Assigns duties to staff as needed.
Maintains awareness of flow service in order to keep all sections evenly seated.
Recognizes the need to join in on service when necessary.
Monitors service to assure consistent high quality is maintained.
Provides input to the director and production unit regarding resident meal service, resident satisfaction, guest meal reservations, and tray service.
Coordinates all resident meal requests; records reservations; plans seating arrangements; keeps accurate records of meal counts.
Enters billing information in the Horizon point of service system.
Provides menu information to residents and wait staff.