Dining Room Supervisor (Ojo Caliente)

Ojo Spa Resorts•Ojo Caliente, NM

3d•Onsite

About The Position

The Dining Room Supervisor will oversee the daily operations of the Artesian restaurant, ensuring a high standard of guest service, seamless coordination between the Front and Back of House, and adherence to operational procedures. This role requires a strong focus on guest satisfaction and employee management. The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork

Requirements

Minimum of 2 years in a supervisory or lead server position within a fine dining or resort environment.
High School diploma or equivalent required.
Strong leadership and team management skills
Excellent communication and interpersonal skills
Exceptional attention to detail and organization
Ability to work in a fast-paced environment while maintaining a calm and professional atmosphere
Knowledge of food, beverages and service standards
Proficiency in POS systems and Microsoft Office
Ability to stand for extended periods, sit, reach, bend, kneel, stoop, and move gracefully throughout the dining room.
Must be able to lift and carry 25 pounds or more.
Must have a valid New Mexico Food Handler’s Permit and an Alcohol Server’s License BEFORE starting work.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.
Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

Nice To Haves

Previous experience in a spa or luxury resort setting is a plus.
A degree or certificate in Hospitality Management or related field is preferred.

Responsibilities

Ensure all guests receive prompt, friendly, and attentive service that aligns with Ojo’s standards and core values. Handle guest concerns and special requests in a professional and courteous manner.
Supervise, train and motivate Dining Room staff, ensure high performance and maintain a positive, collaborative work environment.
Manage Dining Room shifts, seating arrangements, and table assignments, optimizing guest flow and Kitchen ticket times.
Ensure that food and beverage presentation, cleanliness, and overall dining room and staff appearance meet Ojo’s standards.
Lead ongoing onboarding and training programs to improve staff performance and ensure the team is well-versed in service techniques, menu and wine list knowledge, and safety standards.
Monitor dining room supplies and coordinate with management to maintain stock levels. Report any shortages or equipment issues promptly.
Work closely with the kitchen staff to ensure timely service, accuracy of orders, and smooth communication between Front and Back of the House. Advises team on customer food preferences and requests.
Ensure all food safety and cleanliness protocols are followed, including sanitation standards and proper handling of food, beverages and tabletop service ware.
Assist with executing special dining requests or large party accommodations.
This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Benefits

Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers (Ojo Santa Fe)
Yoga Workshops (if space available) & Monthly Birthday Treats (Ojo Caliente)