Dining Room Server

The Army and Navy Club•Washington, DC

13d•Onsite

About The Position

The Dining Room Server greets and serves Members and guests in the Club's dining room, providing attentive, professional food and beverage service consistent with ANC's standards of hospitality. This individual takes pride in delivering a warm, polished dining experience and works closely with the kitchen, bar, and banquet teams to ensure every meal runs smoothly, embodying the Club's shared spirit of “Serve Those Who Serve” in every interaction.

Requirements

Prior serving experience in a full-service restaurant, hotel, or club preferred, but not required; on-the-job training provided
High school diploma or GED preferred
Must be able to read, write, and speak English clearly enough to communicate with Members, guests, and staff
Strong knowledge of dining room service standards and etiquette, or willingness to learn
Ability to multitask and stay organized during busy service periods
Excellent communication and interpersonal skills
Basic math skills for handling checks and payments accurately
Ability to work well as part of a team across kitchen, bar, and banquet staff
Professional, polished appearance and demeanor appropriate for a private Club setting
Must be at least 18 years of age to serve alcohol in accordance with DC ABRA regulations
DC Food Handler Certification required within 30 days of hire, in accordance with DC Health Department regulations
ABRA-approved responsible alcohol service training (e.g., TIPS) required within 30 days of hire

Responsibilities

Represent the Army and Navy Club as a professional “goodwill ambassador” at all times, embodying the Club's shared spirit of “Serve Those Who Serve”
Greet Members and guests warmly upon arrival and escort or seat them as needed
Present menus, answer questions about menu items, ingredients, and preparation methods, and make recommendations
Take accurate food and beverage orders and enter them into the point-of-sale system promptly
Serve food and beverages in accordance with Club service standards, including proper tray handling and plate presentation
Check in with Members and guests throughout the meal to ensure satisfaction and promptly address any concerns
Clear and reset tables between courses and after guests depart, maintaining a clean and organized dining room
Process payments and Member charge accounts accurately, in accordance with Club procedures
Communicate with kitchen and bar staff to ensure timely and accurate delivery of orders
Follow all sanitation rules and regulations, including proper food handling and alcohol service laws
Check identification and follow responsible alcohol service practices in accordance with DC ABRA regulations
Set up and break down the dining room, including linens, silverware, glassware, and table settings, before and after service
Maintain current knowledge of daily specials, menu changes, and upcoming events
Assist with banquet and private event service as needed
Maintain the confidentiality and privacy of Member and guest information at all times
Report equipment issues, safety hazards, or maintenance needs to a supervisor immediately
Attend all required training sessions, including food safety and responsible alcohol service
Maintain regular and reliable attendance for scheduled shifts; position will require nights, weekends, and holidays. Notify supervisor of scheduling requests at least one week in advance
Perform other duties as assigned; responsibilities may evolve based on operational needs