Dining Room Manager

Greensboro Country Club • Greensboro, NC

5d

About The Position

Greensboro Country Club was founded in 1909 and we proudly carry both the Distinguished Club and Platinum Club designations. We are unique among private clubs in the Triad area by providing two magnificent locations, both fine and casual dining, golf, tennis, fitness and many of Greensboro's most interesting people. GCC is currently finalizing a $19.1 M renovation at our Irving Park campus including: Family swimming pool, adults-only pool & separate splash pad for children Expanded State of the art wellness & fitness facility with all new strength & cardio equipment Renovated restaurants including adult, family, outdoor and fine dining Renovated Clubhouse interiors Greensboro Country Club serves its member families providing them with a place of leisure, lasting friendships, and unforgettable memories that will last a lifetime. Greensboro Country Club An amazing opportunity exists for candidates with a successful track record of leadership and high-quality operations management in private clubs or high-end establishments in the hospitality industry. We are hiring a Dining Room Manager to enhance our culture of warm, sophisticated hospitality and memorable member experiences. The successful candidate will be an integral part of a high-performing team with exceptional abilities. The position may include working at both club campuses at Irving Park and The Farm.

Requirements

• Effective team building and leadership skills.
• Strong planning and administrative skills including budgeting.
• Training and management development experience
• A high aptitude for attentiveness to member services and satisfaction
• Superior communication skills, including energy, creativity and respect.
• 100% buy-in into our "exceptional service" culture at GCC
• The confidence to remain calm and poised in dynamic situations.
• Has excellent knowledge of multi-dimensional a la carte dining and banquet services.
• Has exceptional communication, interpersonal, and customer service skills.
• Is a passionate leader with strong leadership credentials and a proven track record of inspiring and providing Platinum-level services in a hospitality or membership constituency setting, and with a personality that is commensurately appropriate to deliver Raving Fan experiences.
• Good judgment and sound decision-making skills, and a strategic approach to problem solving, resolving issues in a timely manner.
• Is a confident, proactive team builder who has a history of attracting, developing, and retaining a high performing team.
• Has an intuitive style resulting in a sincere and visibly engaged presence with members and staff; a true "people person."
• Has strong technology skills, including knowledge of the Microsoft Office suite and POS systems;
• Candidate must be personally capable and comfortable with technology and incorporate its use, as appropriate in his/her everyday role, while never losing sight of the need for 'high touch' relations with members/guests and team members.
• A Bachelor's Degree from a four-year university or college is highly desirable, preferably in Hospitality Management.
• In lieu of the degree, CMAA private club, resort, or hospitality experience will be considered.

Responsibilities

• Assist the Clubhouse Manager with departmental budgeting, hiring, training, and teammate "culturalization," and supervision.
• Oversee dining room staff operations to include service techniques, knowledge of menu items and daily/nightly specials, sanitation, team building and conflict resolution; and regularly test and evaluate associate knowledge and understanding of these expectations.
• Be an active and dynamic supporter of team members, as well as someone who inherently enjoys developing and building his/her team and leading them to significant, positive membership and guest satisfaction outcomes; a collaborative team player who is "hands on" when necessary, but understands when to step back and lead the team.
• Be a focused and consistent evaluator of personnel, ensuring that adopted standards of conduct and delivery are met;
• Oversee high standards of appearance, hospitality, service, and cleanliness of the facilities.
• Ensure that dining room employees understand and have clear performance expectations, and that necessary tasks are reasonable, well-conceived and appropriately conveyed.
• Provide resources necessary to allow employees to perform their jobs effectively and create an exceptional ambience for members and guests.
• Hold weekly staff meetings to keep them informed of necessary and relevant activities and expectations at the Club.
• Ensure effective and efficient staffing and scheduling for all facilities and functions, balancing financial appropriateness with member and guest satisfaction desires.
• Involve associates in the decisions of how work gets done and creates a work environment where people want to come to work every day.
• Have a strong and highly visible and respectful presence with the membership and guests, be an exceptional communicator, have strong personal interactive skills and the maturity to instinctively know how to treat member and guests with a high-level of service; Must be able to communicate these expectations to staff with diverse backgrounds and positively motivate them to understand and execute to those expectations.
• Have a strong sense of urgency and responsiveness, while also maintaining quality and integrity of the plan.
• Be responsive to members' and guests' requests for menu selections, etc., and strive to find creative ways to accommodate reasonable member/guest requests; believe in the service philosophy: "the answer is 'yes,' now what is the question?"
• Ensure compliance with all health and safety, liquor consumption, and other food and beverage regulations;
• Keep current on all matters pertaining to the food and beverage industry.

Benefits

• Club sponsored health and dental insurances, voluntary vision, short-term disability and FSA.
• Employer paid life insurance, long-term disability, holidays, vacation and personal leave, and employee meals
• Club sponsored 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager