Dining Room Manager
About The Position
This role involves a comprehensive training program focused on developing skills in restaurant operations and management within a high-end Mediterranean setting. The program includes an initial orientation to the company and local community, followed by intensive training phases. These phases cover front-of-house operations management, including luxury dining standards, guest relations, wine service, and reservation management. Subsequent phases focus on developing management and leadership skills such as coaching, scheduling, performance management, and conflict resolution. The final phase involves applying these acquired skills to assist in managing all aspects of the dining room, emphasizing independent decision-making, mentoring, and resolving guest concerns to maintain exceptional service standards.
Requirements
- Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
- Shown consistent career growth over the last years
- Shown serious commitment to most recent employers
Responsibilities
- Receive orientation to the company and local community, including learning about customers, culture, business strategies, payroll, local training areas, housing, and transportation.
- Meet key contacts and other employees.
- Receive computer training on company systems.
- Gain hands-on experience in luxury dining standards, guest relations, wine service, dining room leadership, reservation management, and daily restaurant operations.
- Deliver exceptional guest experiences while maintaining high standards of service, professionalism, and operational excellence.
- Coach and mentor staff.
- Manage staff scheduling.
- Oversee performance management.
- Handle conflict resolution.
- Lead wine and food service.
- Manage guest recovery.
- Assist in managing all aspects of the dining room, including team leadership, guest relations, wine and food service, scheduling, quality assurance, cost awareness, and daily operations.
- Make independent decisions.
- Mentor team members.
- Resolve guest concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
