Dining Room Lead

Columbia Hospitality•Langley, WA

1d•Onsite

About The Position

The Dining Room Lead plays a vital role in ensuring an exceptional member and guest experience at the club’s dining room, lounge, and patio areas. This position oversees day-to-day dining room operations, providing direction, coaching, guidance, and support to all front of house team members. They work to establish and maintain high standards of service and cleanliness, ensure compliance with club policies and processes. The Dining Room Lead oversees the reservation book, section assignments, and the seating plan for each service period. The Lead also invests to ensure the opening, shift hand off, and closing procedures are thoroughly completed to set the next shift up for success. They contribute to informing staffing levels and schedules while also supporting changes to include phasing talent out on a slow shift. The Dining Room Lead will foster a positive team environment while promoting a welcoming and professional atmosphere expected at a private club.

Requirements

Minimum two years of hospitality industry leadership experience.
Strong knowledge of beer, wine, spirits, and cocktail preparation.
Excellent communication and leadership skills.
Ability to multitask and remain calm in high-volume settings.
Must be 21+ and possess all required state/local alcohol service certifications.

Nice To Haves

Previous experience in a private club, hotel, or upscale hospitality environment highly desired

Responsibilities

Support daily dining room operations, ensuring professional, timely, efficient service.
Ensure adherence with cleaning, opening, shift hand-off, and closing systems, processes and club practices, adapting or establishing new where needed.
Maintain clean, well-stocked, and organized server stations.
Engage servers, bussers, runners, and hosts via consistent coaching to enhance service tactics and techniques to improve member experience.
Oversee reservation book, section assignments, and seating plan for each service period.
Invest to develop thorough understanding of our menu, menu item ingredients, and cooking techniques that can be conveyed tableside in response to member inquiries.
Monitor and control par levels of condiments and tools needed for effective service.
Ensure compliance with alcohol service laws and club policies.
Handle member and guest concerns with professionalism and urgency, resolving immediately where possible or partnering with the F&B Manager when needed.
Promote a positive, collaborative, and team-oriented work culture.
Monitor quality of service and beverage presentation, introducing refinements to the member service experience over time.
Assist with club events, tournaments, and special functions.
Maintain POS systems, accurate cash handling, and daily bar reporting.
Provide feedback to chefs on member receptivity, critiques, and compliments to inform menu composition, plating, and specials.

Benefits

Hourly Pay Rate: $23.50
Tip/Tip Pooling Eligible
Get Paid Daily
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture
Culture Add
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)