Dining Room Attendant PM

Omni Hotels & Resorts•Fort Lauderdale, FL

1d•Onsite

About The Position

The Service Support Attendant is responsible for maintaining the highest standards of guest satisfaction by providing quick, efficient, and professional support at Reef 76 Kitchen & Bar, a vibrant dining destination that brings Sunshine State flavors together with Caribbean flair and cultural influences. This role supports the bar, dining room, and service teams to ensure smooth Food & Beverage operations while delivering an exceptional guest experience in accordance with Omni standards.

Requirements

Minimum one (1) year experience as a food runner, dining room attendant, barback, or similar food and beverage support role preferred
Other relevant hotel or food and beverage experience will be considered
Ability to communicate clearly and professionally in English with guests, management, and co-workers
Strong customer service, service recovery, and problem-solving skills
Ability to remain calm, professional, and organized in high-volume and high-pressure environments
Ability to work cohesively with team members across departments
Ability to prioritize tasks and respond to guest and operational needs efficiently
Must be able to work a variety of shifts, including weekends and holidays

Responsibilities

Provides guest service support across food and beverage outlets, as assigned based on business needs
Assists with bar, dining room, and service area setup, opening, closing, and breakdown
Maintains clean, organized, and safe work areas throughout service periods
Stocks bar and service stations to established par levels, including glassware, beverages, and supplies
Maintains clean glassware, service ware, and equipment as needed
Supports bartenders and servers by responding promptly to operational and service needs
Greets guests courteously and supports overall guest service flow
Delivers food to correct tables in accordance with tickets, floor plans, and seat numbers
Verifies guest satisfaction during food delivery and communicates service needs to servers or management
Clears, cleans, and sanitizes tables and service areas before, during, and after service
Maintains awareness of menu offerings, service times, and general floor layouts
Ensures work areas remain free of hazards, standing water, debris, or obstructions
Demonstrates the ability to think clearly, remain focused, and make sound decisions in a fast-paced environment
Performs assigned duties with minimal supervision while maintaining professionalism
Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.
Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned
Performs other duties as assigned