Dining Operations Manager -Full Time

RiverWoods Exeter•Durham, NH

5d•Onsite

About The Position

RiverWoods in Durham is currently hiring for a Full Time Dining Operations Manager. The successful candidate will help us continue to propel our dining services department forward in providing world class dining services through consistent execution of fine dining service basic practices. They will be present, provide feedback and training, set priorities, be consistent, delegate tasks and have a clear vision for the dining team. CCRC healthcare managerial experience preferred. Current ServSafe manager certification required. At RiverWoods, you can expect to find a fun, energetic and friendly team of people who enjoy working together and creating excellence for our residents.

Requirements

High School diploma or equivalent
Minimum of five years of progressive dining, food service, hospitality, healthcare, or senior living leadership experience.
At least two years of experience supervising supervisors, managing multiple service areas, or leading a multi-unit or multi-level dining operation.
Strong leadership, coaching, communication, and conflict-resolution skills, with the ability to build accountability and teamwork across multiple dining teams.
Demonstrated ability to manage staffing, scheduling, labor budgets, operating expenses, and department performance metrics.
Working knowledge of food service operations, sanitation standards, resident dining
Proficiency with point-of-sale systems, dining or meal-tracking tools, scheduling software, and standard office applications.
ServSafe Food Protection Manager certification required, or ability to obtain within 90 days of hire.
All employees would be required to be vaccinated against COVID-19

Nice To Haves

CCRC healthcare managerial experience preferred.
Bachelor’s degree in Hospitality Management, Food Service Management, Business, or a related field preferred; equivalent professional experience may be considered in lieu of a degree.
Certified Dietary Manager credential and experience in a CCRC or multi-level senior living community preferred.

Responsibilities

Provide on-site leadership and oversight for dining operations across Independent Living, Assisted Living, Memory Support, and community-wide dining events.
Serve as the primary point of accountability for delivering a consistent, high-quality, resident-centered dining experience across all levels of care.
Directly supervise, coach, and evaluate dining supervisors, ensuring clear expectations, timely performance feedback, effective training, and accountability for service standards.
Standardize dining procedures, service protocols, training practices, and communication expectations across dining venues.
Monitor resident and family feedback, dining committee input, surveys, and service trends; resolve concerns and implement corrective action as needed.
Oversee staffing plans, schedules, time-off requests, labor reports, and budget alignment to ensure appropriate coverage and efficient department operations.
Partner with Human Resources on recruiting, interviewing, hiring, onboarding, and retention efforts for dining team members.
Manage financial performance for the dining department, including labor and operating expenses, budget variances, POS accuracy, menu costing, and operational reporting.
Collaborate with culinary leadership, chefs, residents, nursing, dietitians, and other departments to support menu development, nutrition needs, therapeutic diet compliance, and resident satisfaction.
Plan and support special meals, theme events, catered functions, and community dining events while maintaining daily service standards.
Oversee dining supplies, smallwares, equipment use, inventory practices, asset stewardship, waste reduction, and equipment maintenance needs.
Ensure compliance with health, safety, sanitation, regulatory, and organizational standards, including inspection readiness and completion of cleaning documentation.
Represent Dining Services in interdisciplinary meetings, dining committee meetings, quality improvement efforts, and community leadership discussions as needed.
Model RiverWoods’ mission, values, hospitality standards, teamwork, and commitment to service excellence.