Dining Host/Hostess

Friendly Senior Living•Pittsford, NY

3d•$18 - $20

About The Position

At Cloverwood Senior Living, the dining venues provide residents and guests with welcoming, restaurant-quality experiences that foster connection, comfort, and enjoyment. The Dining Host/Hostess is the first point of contact for residents, guests, and visitors, helping create a warm atmosphere and ensuring smooth dining room operations, accurate reservation management, and excellent customer service. The role includes managing reservations and seating, answering calls and guest questions, coordinating takeout orders, communicating with dining and kitchen teams, monitoring table availability, addressing guest concerns, maintaining designated areas, and assisting with table resets and other service duties. The host/hostess also supports opening and closing tasks, team coverage, meetings, training, and continuous improvement initiatives, while following Cloverwood's mission, values, policies, procedures, safety requirements, and hospitality standards. This is a part-time position scheduled for 20 hours per week, with a stated shift of 3 p.m. to 8 p.m. The schedule may include evenings, weekends, holidays, and occasional overtime as needed. Work takes place in a clean, well-lit senior living and dining environment.

Requirements

Minimum age of 18 years.
At least one year of customer service, hospitality, restaurant, or related experience is preferred.
Ability to provide exceptional service and interact respectfully with residents, family members, visitors, vendors, and coworkers.
Strong interpersonal and communication skills.
Ability to remain professional, organized, and friendly in a fast-paced environment.
Ability to maintain confidentiality and exercise sound judgment.
Reliable transportation and dependable attendance.
Ability to work evenings, weekends, holidays, and occasional overtime as needed.

Nice To Haves

Previous experience in a restaurant, senior living, hospitality, or customer-facing environment.
Experience using reservation systems, point-of-sale (POS) systems, or similar technology.
Demonstrated ability to multitask and prioritize effectively.

Responsibilities

Welcome residents and guests professionally and create a positive first impression.
Manage reservations, seating assignments, and waitlists.
Escort guests to tables and coordinate seating to support dining room flow.
Answer phone calls and respond to questions about dining services, menus, and reservations.
Coordinate takeout orders, including order entry, confirmation, packaging, and pickup communication.
Communicate with servers, bartenders, and kitchen staff to support efficient service and guest satisfaction.
Monitor dining room activity and table availability.
Resolve guest concerns professionally and escalate issues when appropriate.
Maintain the cleanliness and organization of the host stand, entry area, and designated workspaces.
Reset tables in designated dining and bar areas as needed.
Serve snacks or food items to guests seated at the bar when assigned.
Learn and recognize resident names and build positive relationships with frequent guests.
Assist with opening and closing duties.
Support team members and provide coverage as needed.
Participate in staff meetings, training, and continuous improvement initiatives.
Perform duties in accordance with Cloverwood's mission, values, and hospitality standards.
Maintain a neat, professional appearance and adhere to uniform requirements.
Follow community policies, procedures, and safety requirements, and report to work on time and ready for scheduled duties.