Diner Supervisor

Travelodge Missouri Valley•Council Bluffs, IA

11h•Onsite

About The Position

Hospitality Management Corporation (HMC) is seeking a Diner Supervisor for the Travelodge and Penny's Diner in Missouri Valley, IA. HMC is a Dallas-based company providing management solutions and hospitality services with a core value of integrity, honesty, and open communication. They pride themselves on their record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service, and Results. HMC believes in supporting their team members and providing them with the resources for success. The Diner Supervisor will lead the diner team to ensure exceptional 24-hour service by supervising staff, maintaining high standards for food quality, cleanliness, and guest satisfaction, and managing daily operations, including monitoring expenses and resolving customer issues. This is a leadership role focused on customer-facing duties and empowering staff for a positive and efficient dining experience.

Requirements

Must be at least 18 years of age
Reliable transportation
Must have High School Diploma or its equivalent.
Supervisor experience in a restaurant setting
Certified Food Protection Manager (CFPM)
ServSafe Alcohol
ManageFirst Professional (MFP)

Responsibilities

Supervise and train staff, evaluate performance, and ensure the team consistently delivers excellent customer service and food quality.
Ensure all guests have a positive experience by maintaining cleanliness, handling complaints and concerns, and fostering a friendly atmosphere.
Oversee the daily operations of the diner, including monitoring expenses, managing inventory, and ensuring smooth service.
Maintain high standards for food presentation, taste, and service, and regularly check on restaurant cleanliness and organization.
Write daily budget reports and monitor revenue and costs to ensure the business runs efficiently.