Digital Workspace Platform Engineer

Epiq•Tampa, FL

1d•Remote

About The Position

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. The Atlassian Platform Engineer is responsible for the administration, optimization, integration, and governance of the Atlassian ecosystem, including Jira, Confluence, Jira Service Management (JSM), Bitbucket. This role works closely with Engineering, Infrastructure, Product Management, Agile Delivery, and IT teams to deliver scalable solutions that improve collaboration, project visibility, service delivery, and operational efficiency. The ideal candidate combines strong platform engineering expertise with workflow automation, systems integration, cloud administration, and Agile process knowledge to drive continuous improvement across the software development and IT service management lifecycle.

Requirements

Working knowledge of ITIL and ITSM methods
Hands-on experience with: Jira Software, Jira Service Management (JSM), Confluence
Experience developing workflows, automation rules, custom fields, and reporting solutions.
Strong understanding of Agile, Scrum, Kanban, DevOps, and ITIL frameworks.
Experience with REST APIs, scripting, and systems integration.
Knowledge of cloud infrastructure and identity management concepts.
Strong troubleshooting, analytical, and problem-solving skills.
B.S. Engineering / C.S. / MIS degree highly desirable
3+ years of experience administering and supporting Atlassian products.
Must be authorized to work in the United States for any employer.

Responsibilities

Work closely with the multiple teams to design best practices and build stable, highly available and high performing solutions
The ability to work on small teams to perform all phases of new project builds which includes the initiation, planning, execution and closure/handoff
Fully document each project in a run book format and perform proper handoffs to the operations team
Perform major application upgrades and updates
Work with internal departments for future projects which include kickoff meetings to define scope
Analyze issue and event trends in a support role for the operations team
Create, develop, and maintain service level agreements
Create and maintain up-to-date documentation for all supported systems and provide insight to allow for continuous improvement
Work closely with IT and non IT associates in a team environment
Disaster Recovery management and testing