Digital Workplace Collaboration Technology Manager

Cooley LLP • Los Angeles, CA

1d • $120,000 - $175,000

About The Position

Digital Workplace Collaboration Technology Manager Cooley is seeking a Digital Workplace & Collaboration Technology Manager to join the Technology Platforms & Applications team. Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, The Digital Workplace & Collaboration Technology Manager will lead the strategy, architecture, technical and operational execution of the firm’s digital workplace platforms, with a focus on Microsoft 365 digital workplace and collaboration solutions. This role is responsible for shaping how the firm designs, governs, and optimizes Microsoft 365 collaboration and digital workplace solutions for effective use and adoption. The manager will provide both hands-on technical depth and strategic oversight, balancing immediate operational needs with long-term planning. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Platform Ownership & Strategy Serve as the technical and operational owner for Microsoft 365–based collaboration and digital workplace platforms including Microsoft Teams, OneDrive, Exchange Online, and other solutions as deemed necessary for the firm’s Digital Workplace strategy Manage the licensing of Microsoft 365 collaboration and digital workplace technologies Define and maintain the architectural standards, governance models, and best practices for Microsoft 365 collaboration and digital workplace solutions to ensure effective adoption and safe use of these platforms Own the Microsoft 365 collaboration and digital workplace roadmap, aligning platform evolution with firm business needs and Digital Workplace Strategy Governance & Compliance Partner with security and information governance teams to ensure all solutions meet firm and regulatory standards Establish and maintain governance frameworks for site and team provisioning, information architecture, permissions and access models, content lifecycle and retention Technical Leadership Establish and maintain technical playbooks, documentation standards, and operational procedures Define and support a Tier 3 (T3) escalation model, while enabling effective knowledge transfer to Tier 1 and Tier 2 support teams to reduce unnecessary escalations Oversee Exchange Online configuration as it relates to collaboration, calendaring, shared mailboxes, and M365 Groups Coordinate development and delivery efforts across internal and external technical teams Act as an escalation point for complex system issues, performance tuning, and platform troubleshooting Team Leadership Set technical direction, standards, and priorities for the team Serve as subject matter expert for Microsoft 365 collaboration technologies Serve as direct supervisor and mentor to direct reports Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests Support business professional development and continued educational opportunities In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events All other duties as assigned or required

Requirements

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 5+ years applicable experience in the field (e.g., enterprise architecture, solution design, and/or digital workplace engineering). Senior level candidates considered with 7+ years applicable experience.
• Deep technical expertise in Microsoft 365 collaboration platforms, including Microsoft Teams, OneDrive, Outlook/Exchange Online, and other M365 solutions
• Strong understanding of Microsoft 365 governance, environment management, and licensing models

Nice To Haves

• Bachelor’s degree
• Supervisory experience
• Experience driving adoption and user enablement of Microsoft 365 collaboration platforms and digital workplace technologies
• Understanding of identity management, data compliance, and information security in cloud environments
• Familiarity with Copilot, Microsoft Graph, and collaboration analytics
• Background in information architecture and enterprise content management
• Experience partnering with security, information governance, and infrastructure teams in regulated environments
• Experience leading technical staff, cross-functional teams and managing external development partners
• Ability to translate business needs into technical solutions
• Strategic thinker with strong architectural and analytical skills
• Excellent problem-solving and decision-making ability
• Proven leadership and mentoring skills
• Exceptional collaboration and communication with technical and non-technical teams
• Self-directed, adaptable, and able to manage multiple priorities
• Service-oriented mindset with high accountability and ownership
• Entrepreneurial by nature
• Excellent attention to detail
• Exceptional interpersonal and communication skills with ability to facilitate and solve problems
• Ability to organize, prioritize and coordinate multiple activities often under tight timelines
• Ability to drive projects to completion and achieve goals
• Strong judgment
• Team-player with collaborative spirit
• Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
• High level of professionalism at all times
• Ability to lead through influence and develop talent
• Proactive, analytical mindset
• Effective presentation skills

Responsibilities

• Serve as the technical and operational owner for Microsoft 365–based collaboration and digital workplace platforms including Microsoft Teams, OneDrive, Exchange Online, and other solutions as deemed necessary for the firm’s Digital Workplace strategy
• Manage the licensing of Microsoft 365 collaboration and digital workplace technologies
• Define and maintain the architectural standards, governance models, and best practices for Microsoft 365 collaboration and digital workplace solutions to ensure effective adoption and safe use of these platforms
• Own the Microsoft 365 collaboration and digital workplace roadmap, aligning platform evolution with firm business needs and Digital Workplace Strategy
• Partner with security and information governance teams to ensure all solutions meet firm and regulatory standards
• Establish and maintain governance frameworks for site and team provisioning, information architecture, permissions and access models, content lifecycle and retention
• Establish and maintain technical playbooks, documentation standards, and operational procedures
• Define and support a Tier 3 (T3) escalation model, while enabling effective knowledge transfer to Tier 1 and Tier 2 support teams to reduce unnecessary escalations
• Oversee Exchange Online configuration as it relates to collaboration, calendaring, shared mailboxes, and M365 Groups
• Coordinate development and delivery efforts across internal and external technical teams
• Act as an escalation point for complex system issues, performance tuning, and platform troubleshooting
• Set technical direction, standards, and priorities for the team
• Serve as subject matter expert for Microsoft 365 collaboration technologies
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies.
• Manage staffing coverage, review and process time logs/time off requests
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• All other duties as assigned or required

Benefits

• Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.
• We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
• In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year.
• We provide generous parental leave and fertility benefits.
• New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level