Manager, Workplace Technology

Marmon Holdings, Inc.•Chicago, IL

1d•Hybrid

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. POSITION SUMMARY Located at Chicago HQ, the Manager, Workplace Technology leads employee-facing technology initiatives, drive operational excellence, and champion the upskilling of the Workplace Technology team. The Manager, Workplace Technology serves as a technical expert and hands-on leader, ensuring seamless IT operations and continuous improvement across endpoint management, networking, and telephony. Hybrid role with two days in the office.

Requirements

Proven expertise in scripting, Intune/SCCM, Meraki networking, and VOIP telephony.
Strong project management, troubleshooting, and communication skills.
Bachelor’s degree in information technology, Computer Science, or related field.
Minimum 3 years’ IT management experience, focused on employee-facing technology.

Nice To Haves

Certifications in relevant technologies (preferred).
Experience in corporate environments and knowledge of ITIL or similar frameworks (preferred).

Responsibilities

Serve as the technical lead for all employee-facing technology initiatives.
Provide expert guidance on Intune/SCCM managed endpoints.
Oversee basic Meraki networking operations and VOIP telephony systems.
Support and maintain AV/Teams room technology
Lead and manage a team of endpoint administrators and engineers.
Foster professional growth and development of team members.
Enable the team to solve complex technical issues effectively.
Design and deliver targeted upskilling programs for the Workplace Technology team, focusing on: Advanced troubleshooting techniques. Best practices for endpoint management, networking, and telephone. Hands-on training and mentorship to elevate technical proficiency.
Support and implement automation where possible
Maintain dotted-line relationships with Infrastructure Engineering and Security leadership.
Collaborate with other IT leaders to ensure strategic alignment and support.
Oversee service desk vendor performance and ensure SLAs are met.
Ensure Problem Management processes are followed and root causes identified.
Lead technology projects from conception to completion, ensuring timely and on-budget delivery.
Collaborate with cross-functional teams to define project scope, goals, and deliverables.
Act as the primary escalation point for complex technical issues.
Provide hands-on support and advanced troubleshooting
Identify and implement opportunities to enhance the employee technology experience.
Stay current with technology trends and best practices.
Drive innovation in IT operations and support