Manager, Workplace Technology
About The Position
Union Tank Car Company As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. POSITION SUMMARY Located at Chicago HQ, the Manager, Workplace Technology leads employee-facing technology initiatives, drive operational excellence, and champion the upskilling of the Workplace Technology team. The Manager, Workplace Technology serves as a technical expert and hands-on leader, ensuring seamless IT operations and continuous improvement across endpoint management, networking, and telephony. Hybrid role with two days in the office.
Requirements
- Proven expertise in scripting, Intune/SCCM, Meraki networking, and VOIP telephony.
- Strong project management, troubleshooting, and communication skills.
- Bachelor’s degree in information technology, Computer Science, or related field.
- Minimum 3 years’ IT management experience, focused on employee-facing technology.
Nice To Haves
- Certifications in relevant technologies (preferred).
- Experience in corporate environments and knowledge of ITIL or similar frameworks (preferred).
Responsibilities
- Serve as the technical lead for all employee-facing technology initiatives.
- Provide expert guidance on Intune/SCCM managed endpoints.
- Oversee basic Meraki networking operations and VOIP telephony systems.
- Support and maintain AV/Teams room technology
- Lead and manage a team of endpoint administrators and engineers.
- Foster professional growth and development of team members.
- Enable the team to solve complex technical issues effectively.
- Design and deliver targeted upskilling programs for the Workplace Technology team, focusing on: Advanced troubleshooting techniques. Best practices for endpoint management, networking, and telephone. Hands-on training and mentorship to elevate technical proficiency.
- Support and implement automation where possible
- Maintain dotted-line relationships with Infrastructure Engineering and Security leadership.
- Collaborate with other IT leaders to ensure strategic alignment and support.
- Oversee service desk vendor performance and ensure SLAs are met.
- Ensure Problem Management processes are followed and root causes identified.
- Lead technology projects from conception to completion, ensuring timely and on-budget delivery.
- Collaborate with cross-functional teams to define project scope, goals, and deliverables.
- Act as the primary escalation point for complex technical issues.
- Provide hands-on support and advanced troubleshooting
- Identify and implement opportunities to enhance the employee technology experience.
- Stay current with technology trends and best practices.
- Drive innovation in IT operations and support
Benefits
- comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
