Manager, Workplace Technology

Baptist Health

1d•Hybrid

About The Position

The Workplace Technology Manager shall be responsible for leading deployment, asset management, and desktop architecture functions within Information Technology. This individual will combine strategic direction with hands-on technical leadership to deliver secure, reliable, and user-focused technology experiences. The Manager will define team roles, streamline workflows, and foster cross-functional collaboration to enhance service delivery and align workplace technology with business objectives. This position may have additional duties assigned that are within scope of the role.

Requirements

High School diploma or equivalent required, Bachelor’s degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered.
A minimum of 8 years’ experience in in a similar or related role, with at least 2 years in a managerial or supervisory role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.
Expertise in endpoint deployment strategies, including operating system deployment, provisioning, and configuration across diverse environments
Proficient in asset lifecycle management, from procurement and inventory to decommissioning and refresh planning
Experienced in overseeing asset lifecycle operations, large-scale deployment initiatives, and cross-functional technology projects from planning through execution
Strong understanding of enterprise IT operations, service delivery models, and user experience principles
Skilled in cross-functional collaboration, stakeholder engagement, and vendor coordination
Proficient in endpoint technology platforms and tools (e.g., Windows 11, Intune, SCCM, Group Policy), with a focus on reliability and scalability
Analytical mindset with practical troubleshooting skills across hardware, software, and system integration
Ability to define and evolve team roles, workflows, and communication strategies to support operational excellence
Strong working knowledge of current desktop and peripheral hardware and technologies, including workstations, laptops, tablets, printers, and other end-user computing devices.
Demonstrated experience supporting and managing various client operating systems and applications.
Demonstrated experience with asset lifecycle management programs and processes.
Skilled in software deployment and device management across a variety of platforms.
Familiarity with ITIL processes for service management, including incident, change, and problem management.
Intermediate knowledge of audio, video, and teleconferencing technologies.
Basic knowledge of server and network infrastructure operations.
Knowledge of cybersecurity best practices and experience in implementing security measures on desktop devices and peripherals.
Experience working with vendors for hardware procurement, software licensing, and support services.
Strong skills in creating and maintaining detailed documentation for processes, procedures, and troubleshooting guides.
Proven team management skills, with the ability to motivate and drive performance in a dynamic environment.
Excellent analytical and problem-solving abilities, with a proactive approach to resolving issues and improving service delivery.
Strong interpersonal and communication skills, with a focus on relationship-building and effective collaboration across diverse groups.
Strong commitment to providing excellent customer service.
Experience overseeing IT project activities, including planning, execution, and monitoring.
Ability to prioritize tasks and manage multiple projects simultaneously.
Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
Accepts ownership and welcomes responsibility.