Digital Workplace & AI Platforms Engineer

Marathon Petroleum Corporation•Findlay, OH

19h•Hybrid

About The Position

This role supports the Digital Workplace by building, managing, monitoring, and governing AI-enabled platforms and automation solutions, including Microsoft Power Platform, Copilot Studio, Moveworks or related enterprise platforms. The Platforms Engineer partners with product owners, governance teams, and business stakeholders to design, deploy, and operate AI agents, workflow automations, and AI-assisted applications that improve productivity, decision-making, and operational efficiency. The role emphasizes resiliency, security, reporting, and responsible AI practices across enterprise digital workplace services. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Requirements

Bachelor’s Degree in Information Technology, related field or equivalent experience preferred
Two (2) years of relevant experience required.
Experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse, Copilot Studio) highly preferred.
Experience operating solutions in a governed, enterprise environment (intake, approval, environment strategy, ALM) highly preferred.
Experience integrating Power Platform with Microsoft 365, Azure services, or enterprise data sources highly preferred.
Low-code or no-code enterprise applications (“vibe apps”) preferred.
Hands-on experience building or managing Copilot Studio Agents, AI-assisted workflows or decision support tools and familiarity with responsible AI concepts, data protection, and security controls preferred.
Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.
DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.
Process Automation - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
Systems Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
System Platform- A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
Systems Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.
Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.
AI Agent Operations & Lifecycle Management - Designs, deploys, monitors, and retires AI agents across their full lifecycle. Manages environments, versions, permissions, reliability, and operational health while ensuring alignment with governance, security, and responsible AI standards.
Power Platform Administration & Governance - Administers Power Platform environments, policies, and controls. Enforces environment strategy, data policies, solution management, and ALM practices to ensure secure, compliant, and scalable low‑code and AI solutions.
Automation & Orchestration (Power Automate) - Builds and operates automated workflows and orchestration patterns that integrate enterprise systems, data sources, and AI agents. Ensures automations are reliable, auditable, and aligned to operational and business outcomes.
AI Usage & Value Reporting - Develops reporting and dashboards to measure AI agent usage, adoption, reliability, and value realization. Provides insights to leadership on productivity impact, risk, cost optimization, and operational performance.
Secure Low-Code Application Design - Designs low‑code applications and AI‑enabled solutions using secure-by-design principles. Applies identity, access controls, data protection, and compliance requirements appropriate for enterprise and regulated environments.
Enterprise Digital Workplace Platforms - Designs low‑code applications and AI‑enabled solutions using secure-by-design principles. Applies identity, access controls, data protection, and compliance requirements appropriate for enterprise and regulated environments.

Responsibilities

Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies.
Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement.
Collaborates with System and Solution Architects, Senior Platform Engineers, Governance Regulatory and Compliance as well as Product Owners to implement performance tuning strategies and optimize platform & system resources for better efficiency.
Monitors digital workplace platforms including Power Platform, Copilot Studio agents, and supporting services to identify performance, reliability, usage, and cost trends.
Establishes baselines and reporting to support optimization, scalability, and AI service health.
Documents support requests, resolutions, and troubleshooting steps.
Provides technical support to users, troubleshoots and resolves complex hardware and software issues.
Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices.
Provides operational support for AI agents, Power Apps, Power Automate flows, and Copilot-based solutions.
Troubleshoots automation failures, data connection issues, permission models, and agent behavior using established ITSM practices.
Assists with future infrastructure platforms and resiliency planning.
Assists in the design & execution of disaster/system recovery and testing processes and standards.
Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.
Develops dashboards and reporting frameworks to track AI agent usage, automation outcomes, reliability, and adoption metrics.
Supports leadership visibility into value realization, risk, and operational health.
Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration.
Builds and deploys infrastructure components, ensuring proper configuration and integration.
Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops.
Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.