Digital Workflow Agent

Aspen Dental

3d • Remote

About The Position

Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices. This role plays a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software. This is a remote position that can be based anywhere in the US. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows.

Requirements

• High school graduate or equivalent
• 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
• Familiarity with dental, medical, or manufacturing environments.
• Experience in 3Shape Scanner technology & Scan/Design workflows required
• Must be comfortable assisting and/or training Field Team Members in a virtual environment
• Excellent verbal and written communication skills
• Ability to multi-task
• Strong problem-solving skills and a commitment to driving resolution and improvement
• Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships

Nice To Haves

• SprintRay Digital Ecosystem Experience preferred, but not required
• Experience in a Help Desk or Ticket Management System preferred, but not required

Responsibilities

• Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies.
• Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
• Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures.
• Ensure proper workflows are followed.
• Support standardization and best practices across all Aspen Dental-branded offices.
• Monitor and update support tickets in a real-time Help Desk environment.
• Provide relevant details on resolution steps for each issue addressed.
• Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees