Digital Travel Experience Product Management, Vice President (Hybrid)

Citi•Wilmington, DE

29d•$125,760 - $188,640•Hybrid

About The Position

Citi is looking for an Digital Travel Experience Product Management, VP to lead the design and delivery of AI-driven strategies that transform how customers discover, book, and engage with Citi Travel. In this role, you will define the AI roadmap for the Citi Travel ecosystem — spanning personalization, search, and post-booking servicing — while overseeing the strategic management of key digital assets across Citi-owned channels. Working in close partnership with Digital and Technology teams, you will shape the future of a high-impact travel platform used by millions of Citi customers.

Requirements

6 to 10 years of experience in a relevant field spanning AI strategy, digital product management, or travel and financial services.
Bachelor's degree required.
Demonstrated ability to manage complex, cross-functional projects — coordinating diverse stakeholder groups to deliver against defined milestones and deadlines.
Strong organizational capabilities with the ability to manage multiple concurrent priorities, applying sound judgment and critical thinking under pressure.
Skilled communicator with the ability to present complex technical and strategic concepts clearly to a range of audiences, including senior leadership.
Proven ability to build and sustain productive partnerships across business, technology, and functional teams to achieve shared outcomes.
Detail-oriented approach to identifying gaps and opportunities within existing processes, informed by prior experience and business knowledge.

Nice To Haves

Functional knowledge of the credit card or travel industry, including familiarity with current market trends and competitive dynamics.
Experience working with Adobe Analytics or similar digital analytics platforms to inform strategy and optimize performance.
Forward-thinking approach to problem-solving, with the ability to operate independently and bring original thinking to complex challenges.

Responsibilities

Lead the development and delivery of AI-centric strategies for the Citi Travel ecosystem, driving measurable growth in customer engagement and platform adoption.
Define and execute an AI roadmap that enhances personalization, search, and customer servicing while streamlining the efficiency of back-end processes.
Oversee end-to-end delivery of AI initiatives in partnership with Digital and Technology teams, maintaining alignment with business priorities and project timelines.
Manage digital assets for Citi Travel across all Citi-owned channels, conducting A/B tests and identifying new customer discovery and access points to meet strategic goals.
Analyze Adobe Analytics data to monitor click and conversion performance, translating insights into actionable improvements across the digital experience.
Evaluate SEO performance and site traffic metrics to continuously improve site visibility, engagement, and conversion outcomes.
Ensure all AI and digital capabilities meet enterprise standards for risk, compliance, and governance before deployment.
Translate complex AI and digital strategies into clear executive presentations and recommendations for cross-functional stakeholders.

Benefits

Hybrid working model with 3 days in the office and 2 days working remotely, supporting flexibility and work-life balance.
Strategic ownership of a high-visibility AI and digital agenda, with direct influence over platform direction and customer outcomes.
Collaboration with expert Digital and Technology teams across a global organization, offering broad professional exposure and cross-functional impact.
Access to learning and development resources to support continued growth in AI strategy, digital product leadership, and emerging technologies.
Competitive compensation and financial wellbeing benefits reflective of the seniority and scope of this role.
Wellbeing and family support programs designed to help you perform at your best inside and outside of work.
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.