Digital Transformation Business Analyst

First Horizon•Houston, TX

5d•Onsite

About The Position

The Digital Transformation Business Analyst supports the DocuSign Product Owner in enhancing, implementing, and supporting process improvement solutions across the bank. This role acts as a liaison between line of business partners, technology teams, vendors, and management to elicit requirements and deliver solutions that improve the client and associate experience.

Requirements

Bachelor’s degree in Business, Information Technology, or related field.
Understanding of Agile methodologies and experience with user story writing required.
2-4 years of experience as a Business Analyst, ideally with exposure to digital workflow platforms.
Strong communication skills, with experience in facilitating meetings and documenting requirements.
Ability to build relationships across business functions, technology teams, and vendor partners.
Strong organizational skills and attention to detail.

Nice To Haves

Financial services experience strongly preferred.
Familiarity with lending operations a plus.

Responsibilities

Collaborate with the Product Owner to define and prioritize business requirements for strategic projects, product enhancements, and production support related to banking efficiency and productivity.
Elicit, document, and validate business and functional requirements by engaging stakeholders and translating business needs into detailed specifications.
Develop user stories and acceptance criteria and participate in Agile ceremonies, including daily standups, sprint planning, and retrospectives.
Coordinate with Quality Assurance to plan and support testing of feature implementations, enhancements, and issue resolution.
Work with the Product Owner and vendor partners to monitor product enhancements, evaluate software releases, and address support cases.
Identify and document process improvement opportunities, and assess potential solutions for fit with both business and technology needs.
Participate in deployment, testing, and implementation of feature releases, monitoring successful delivery and adoption.
Manage and triage support tickets, analyze issues, and drive resolution in partnership with technical teams and vendors.
Provide training and support to end users, assisting with adoption and ongoing improvement efforts.