Digital Technology Site Services Lead, (IT Generalist Manager) Indianapolis, IN - Onsite

RTX•Indianapolis, IN

7d•$107,500 - $204,500•Onsite

About The Position

The Digital Technology (DT) Site Services Lead is accountable for the overall coordination of successful implementation and integration of IT Services across for the individual’s assigned sites. This role is responsible for overseeing the integration of all IT Services and engagements with site executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have onsite presence to their home-based site of responsibility in Indianapolis, IN. The IT Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. This role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology and implement ES and Raytheon DT standards throughout the sites. This is a high impact role requiring leadership skills and applicable technical and operational experience. This role will work on-site and be home based at Raytheon’s Indianapolis, IN location, with frequent travel to other Raytheon sites in the East US (Ft. Wayne IN, Louisville KY, and other regional Raytheon sites) as needed.

Requirements

A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced Degree in a related field and minimum 5 years’ experience
Experience in IT Service Delivery / Infrastructure Operations.
Audio / Video Infrastructure and related technical experience.
Experience managing vendors / service providers.
Budget experience and fiscal discipline in managing a department or functional budget.
US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, ServiceNow, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, and Azure Information Protection.
Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers. (Highly valued!)
Prior experience working independently as a stand-alone point of contact for an organization. (Highly valued!)
Experience in creating high level documentation and presenting to leadership team members.
Exposure / strong understanding of IT Services
Familiarity / Certification in Raytheon’s CORE principles & methodology
Exceptional judgment, decision-making skills and organizational skills
Leadership experience, the emphasis on leading and developing multi-functional teams
Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE)
IT Project Management
Strong interpersonal, leadership, influence, and communication skills
Team player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.
Attention to detail, with drive, initiative, and motivation.

Responsibilities

Serve as the primary Digital Technology (DT) interface and liaison, representing Digital/IT at your respective site(s) providing guidance, direction, and support as required.
Partner with Site Leadership, Facilities, Operations and Program Management to plan and manage demand for DT Services.
Reviews business requests for service enhancements including cost evaluation, standards reviews, and prioritization.
Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.
Monitor internal and external service providers to ensure they are performing to contractual requirements using RTX/Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
Support AOP (Annual Operating Planning) forecast for the services provided, including all sub frameworks, capital planning and expenditures.
Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC).
Partners with Governance, Risk, and Compliance (GRC) to support site compliance assessments to ensure all site-specific processes, tools, documentation, and control hygiene are audit ready.
Works to identify service owners, who work with GRC and the site lead, translating assessment and audit observations into actionable improvements to be completed by service owners.
Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress.
Represents Digital Technology on the Site Incident Support Team (SIST).
Guides continuous improvement efforts.
Communicate and drive adoption of DT Technology direction at the site.
Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
Will interact with multiple levels of employees effectively – including customer, Raytheon, teammates, and suppliers --- from Executive to technician.
Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership.
Will use project management and organizational skills to support site related initiatives.
Will need to work independently and know when to engage key points of contact for support or handoffs.
Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, who and who to escalate issues to will be important to success in this role.
Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
Will interact with multiple levels of employees effectively – including customer, Raytheon, teammates, and suppliers --- from Executive to technician.
Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement with LEAN Principles.
The ability to work independently and know when to engage key points of contact for support or handoffs.
Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, how to and whom to escalate issues to will be important to success in this role.
Understand a complex set of tools, technology and program-related requirements while maintaining positive and effective business partnerships in an environment of change and ambiguity.
Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
Provide hands-on support for audio/video needs, maintenance, and upgrades.
Travel to other RTX sites as needed to provide DT Site Services support - Ability to travel up to 20% of the time