Digital Site Services Lead, IT Generalist - Tucson AZ Onsite

RTX•Tucson, AZ

10d•$107,500 - $204,500•Onsite

About The Position

Raytheon Digital Technology Site Services is accountable for the overall successful implementation and integration of DT Services across all Raytheon for all assigned sites. The DT Site Services Site Lead is responsible for overseeing the integration of all D/IT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. The role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology direction and implement ES and Raytheon DT standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience. This role will work on-site at Raytheon’s location in Tucson, AZ and requires travel between three different large campuses at the location.

Requirements

Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years' experience.
Experience in IT Service Delivery / IT Infrastructure Operations or IT Generalist Management.
Experience with managing vendors / service providers.
US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Eligibility to obtain a US Security Clearance required.

Nice To Haves

Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, SCCM, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, Azure Information Protection.
Budget experience and fiscal discipline in managing a department or functional budget.
Audio-Visual (AV) equipment experience.
Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers.
Prior experience working independently as a stand-alone point of contact for an organization.
Experience in creating high level documentation and presenting to leadership team members.
Familiarity / Certification in Raytheon’s CORE principles & methodology
Exceptional judgment, decision-making skills, and organizational skills
Leadership experience, the emphasis on leading and developing high performing teams.
Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE).
Strong interpersonal, leadership, influence, and communication skills
Team player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.
Attention to detail, with drive, initiative, and motivation.
An active and in scope US Secret Security Clearance is highly valued but not required.
Familiarity and working knowledge of Microsoft Suite including Outlook, Office Suite, SharePoint, and Teams.
ITIL certification
IT Project Management

Responsibilities

Serve as the Digital Technology (DT) interface and liaison, representing DT at your respective campus(es) providing guidance, direction, and support as required.
Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.
Review business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization.
Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon Service Level Agreement (SLA) and metrics data to ensure customer service and customer satisfaction.
Support DT Annual Operating Planning (AOP) forecast for the services provided, including all sub frameworks, capital planning and expenditures.
Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.
Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC).
Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and translate observations into actionable improvements.
Represent Digital Technology on the Site Incident Support Team (SIST) and local Site Council.
Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress.
Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles.
Guides continuous improvement efforts.
Communicate and drive adoption of DT Technology direction at the site.
The ability to work independently and know when to engage key points of contact for support or handoffs.
Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, how to and whom to escalate issues to will be important to success in this role.