Digital Technology Site Services Lead

RTX•Medley, FL

1d•$86,800 - $165,200•Onsite

About The Position

The DT Site Lead serves as the on-site integrator between Enterprise Digital Technology Services, Operations Technology, application owners, local business operations, and critical production environments across Collins’ facilities. This role ensures that secure, reliable, and compliant technology services enable business outcomes and support production, while maintaining an audit-ready posture across all site infrastructure. The DT Site Lead acts as the single point of contact for escalations, outages, technology deployments, and infrastructure-related decisions, representing both DT strategy to local leadership and site priorities back to DT. This is an onsite position in Medley, FL.

Requirements

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Experience in Digital Technology, Operations Technology, or related technical infrastructure fields.
Strong understanding of network, compute, hosting, and end-user technology environments.
Demonstrated ability to manage vendors and performance against SLAs.
Excellent communication, relationship management, and problem-solving skills.
Ability to manage multiple priorities, navigate ambiguity, and collaborate across functional groups.

Nice To Haves

Experience supporting regulated or audit-sensitive environments is preferred.

Responsibilities

Serve as the primary DT representative and escalation point for all infrastructure, application, operations, service delivery, and support issues.
Communicate DT strategy, capabilities, solutions, and cost considerations to site leadership.
Advocate for site needs within Enterprise DT to ensure alignment of priorities, funding, and service levels.
Keep current on changes to DT service offerings, technologies, and regulatory requirements that impact the site.
Ensure secure, reliable, and compliant technology operations across all site environments.
Maintain the site in an audit-ready posture; support audit activities, site assessments, and ensure alignment with all RTX policies and standards.
Oversee EDGE hosting consumption and drive cost optimization across supported platforms.
Manage infrastructure compliance related to security, data protection, environmental controls, and regulated workloads.
Cultivate and maintain critical relationships with local business leaders, enterprise partners, and third-party vendors.
Manage RTX partner performance to ensure SLAs are exceeded and prosumer outcomes are continuously improved.
Act as the conduit for escalations related to DT support, services, and delivery, ensuring timely resolution and clear communication.
Coordinate local infrastructure projects and deployments including network/wireless upgrades, facility expansions, conference room builds, machine installations, and related technology enablement.
Support implementation of Enterprise DT initiatives such as but not limited to; security enhancements, compliance programs, collaboration tool rollouts, and telecommunications improvements.
Oversee and coordinate recurring maintenance activities for critical site technology (e.g., label printers, handheld devices, UPS testing, fire suppression and HVAC systems supporting DT environments).

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child, and elder care services.
Teladoc Medical Experts, second opinion program.
Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.