Digital System Support Lead
About The Position
The Digital System Support Lead is a seasoned operator who does the work and leads the process. You’ll be the frontline force for intake, triage, and incident management across Caesars Digital products and platforms—acting as a trusted escalation point, a process owner (“no ticket left behind”), and a change champion who helps turn strategy into action. You’ll work alongside engineers, Directors, and partners to keep systems healthy, resolve incidents within SLA, coordinate communications, and continuously improve monitoring, documentation, and support workflows. While you influence and coordinate cross‑functional work, this role does not carry direct people-management responsibility.
Requirements
- Seasoned operator
- Experience in incident management
- Experience in process ownership
- Experience in change management
- Ability to work with engineers, Directors, and partners
- Ability to keep systems healthy
- Ability to resolve incidents within SLA
- Ability to coordinate communications
- Ability to improve monitoring, documentation, and support workflows
- Ability to influence and coordinate cross-functional work
Responsibilities
- Frontline force for intake, triage, and incident management across Caesars Digital products and platforms
- Act as a trusted escalation point
- Process owner (“no ticket left behind”)
- Change champion who helps turn strategy into action
- Work alongside engineers, Directors, and partners to keep systems healthy
- Resolve incidents within SLA
- Coordinate communications
- Continuously improve monitoring, documentation, and support workflows
- Influence and coordinate cross-functional work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
