Digital Support Specialist for the Division of Budget and Program Operations

City of New York•New York, NY

16h•$44,545 - $60,000

About The Position

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. The Division of Budget and Program Operations (BPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. BPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support. The Division also manage the Housing Quality Enforcement and related inspection functions for the Office. In addition, the BPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
Education and/or experience which is equivalent to '1' above.
Authorization to work in the United States is required for this position.
Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

Nice To Haves

Excellent Communication Skills (both orally and in writing)
Call center experience a plus
Great active listening skills
Comfortable working in a fast-paced environment
Strong time management and organization skills
Excellent troubleshooting skills
Bilingual English / Spanish a plus.

Responsibilities

Provide support to HAS employees and clients, landlords and portal users via dedicated email and telephone support lines and provide accurate, satisfactory answers to their inquiries and concerns.
Provide guidance, open tickets, and make referrals on behalf of clients and employees.
Review clients account in order to provide them with accurate updates.
Prepare and send appropriate correspondence as well as track responses.
Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units.
Perform routine system administrative functions including setting up or updating accounts; password resets; transmitting, downloading, processing of files; and distributing reports.
Track issues, document resolutions, and produce reports.
Monitor email accounts, network folders, and digital documentation systems, and make adjustments and referrals where necessary.
Document case files and electronic records, file preparation.
Convert paper into digital equivalent.
Participate in the deployment and support of new systems.
Work independently or as part of a team.
May perform community outreach to assist Section 8 participation.
May perform administrative work in relation to records, files, invoices and reports including data entry and logging.
Attend mandatory trainings.
Assist on special projects as assigned by the supervisor or manager.