Digital Support Representative I
About The Position
Are you passionate about technology, problem-solving, and delivering exceptional customer experiences? We're seeking a Digital Support Representative I to join a growing digital support team focused on enhancing the customer experience across online and mobile platforms. In this role, you'll be the go-to resource for resolving digital banking and application issues, supporting users through technical challenges, and helping improve digital products through testing and feedback. This is a great opportunity for someone looking to combine customer service, technology support, and product improvement experience in a fast-paced environment. Schedule: Full-time, onsite, 5 days per week. Candidates must be available to work a rotating schedule between Monday and Saturday based on business needs.
Requirements
- High School Diploma, GED, or equivalent.
- Strong customer service and support passion and experience.
- Troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience supporting online, mobile, or digital applications.
- Experience in banking, financial services, fintech, or credit union environments.
- Experience with software support, digital platforms, or mobile applications.
- Familiarity with user acceptance testing (UAT) or issue tracking processes.
Responsibilities
- Provide exceptional support to customers and internal teams regarding digital products and services.
- Troubleshoot online, mobile, and software-related issues.
- Explain technical concepts in a clear, easy-to-understand manner.
- Manage customer inquiries through phone and digital support channels.
- Meet established service metrics, including service levels, quality standards, and response times.
- Promote awareness and adoption of digital tools and services.
- Gather customer feedback and identify opportunities for improvement.
- Provide insight into how digital products perform in real-world scenarios.
- Help drive enhancements that improve customer engagement and usability.
- Support new product implementations and enhancements.
- Assist with ongoing improvements to digital products and services.
- Contribute to projects focused on improving customer experience and operational efficiency.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
