Digital Support Business Banking Specialist (Temp Positions)

Nymbus, Inc.

1d•Remote

About The Position

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today’s digital marketplace. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus, we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus.

Requirements

Associate’s Degree or equivalent experience in a related field.
2+ years of experience in a financial institution, call center, or customer service role.
Strong communication skills (verbal and written).
Ability to multitask effectively in a multi-system environment.
Strong attention to detail and problem-solving skills.
Ability to prioritize and meet performance and SLA expectations.
Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

Nice To Haves

Experience supporting consumer and small business banking customers preferred.
Working knowledge of deposit accounts and basic business banking products.
Familiarity with KYC/CIP and banking compliance requirements preferred.

Responsibilities

Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.
Provide prompt, accurate, and professional service to ensure a seamless customer experience.
Resolve customer issues on first contact whenever possible.
Perform account maintenance and servicing requests for both personal and business accounts.
Escalate complex or high-risk issues appropriately.
Assist small business and commercial customers with online and mobile banking access, user access and password resets, basic ACH and wire inquiries, account balances and transaction research, and general business deposit account servicing.
Support business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements.
Ensure compliance with applicable KYC, CIP, and BSA/AML guidelines when reviewing business customer information.
Monitor retail and business digital bank applications and decision based on structured onboarding procedures.
Complete transactions accurately and within established guidelines and SLAs.
Exercise discretion and sound judgment while mitigating operational and fraud risk.
Identify and report system or client-impacting issues proactively.
Utilize multiple programs and systems to investigate, troubleshoot, and resolve customer inquiries.
Document interactions clearly and accurately.
Participate in testing and validation of banking environments and system enhancements as assigned.
Participate in coaching and feedback sessions.
Engage in ongoing training to strengthen product knowledge, systems knowledge, and customer service skills.
Proactively seek opportunities to improve processes and service delivery.
Perform all other related duties as required or assigned.