Digital Solutions Specialist
About The Position
A&B Business Solutions is seeking a Digital Solutions Specialist to support our growing portfolio of digital solutions. This role is ideal for someone who enjoys working with both technology and people, and who thrives in a collaborative, fast-paced environment. As a Digital Solutions Specialist, you will play a key role in supporting our digital solutions lifecycle—from sales support and vendor coordination to installation, training, and ongoing customer support. You will also serve as a subject matter expert, helping to document and refine best practices for our digital offerings.
Requirements
- Experience in the field or a degree in a related discipline.
- Strong communication skills and a personable demeanor.
- Ability to fix complex IT issues.
- Strict attention to detail, organization, and professionalism.
- Very high technology acumen
- Comfortable with many different software applications
- Personable, honest, and trustworthy
- Full understanding of software installations, configurations and troubleshooting
- Customer Service skills.
- Ability to coordinate scheduling with clients and vendors
- Problem-solving and critical thinking.
- Ability to effectively communicate with individuals of all education and professional backgrounds, from entry-level staff to CFO/COO/CEO.
Responsibilities
- Provide on-site client support for break/fix issues.
- Troubleshoot and resolve issues related to hardware, software, and network connectivity.
- Manage user accounts, permissions, and access rights.
- Support various software applications.
- Assist with the onboarding process by setting up new user accounts and configuring hardware.
- Perform regular maintenance and updates on computer systems and software.
- Document procedures, solutions, and best practices for common issues.
- Educate clients on new technologies and software applications.
- Ensure compliance with security policies and protocols
Benefits
- Competitive salary
- Paid time off
- Health Benefits
- Vision & Dental Benefits
- Bonus opportunities
- Paid Holidays
- 401k Retirement Program with partial matching
- Community Involvement and paid Volunteer Time Off (40 hours per year!)
- Team-oriented environment that encourages sharing and incorporating individual ideas
- Opportunities for advancement
- Comprehensive training
- Several free catered lunches each year
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
