Digital Solutions Lead, Patient Services (Immunology)

UCB•Atlanta, GA

8h•Hybrid

About The Position

We are looking for a Digital Solutions Lead, Patient Services (Immunology) who is strategic, collaborative, and impact‑driven to join us in our Patient Services – Immunology team. This role leads the design, execution, and evolution of digital solutions that power patient support and patient service programs across Immunology. The individual will act as the single digital owner for patient and healthcare professional services, translating strategy into execution by building scalable, technology‑enabled capabilities that improve access, onboarding, engagement, and long‑term adherence. This role blends strategic roadmap ownership with hands‑on delivery, driving measurable outcomes for patients, healthcare professionals, and internal teams.

Requirements

Bachelor’s degree required
Ten or more years of experience in pharmaceutical, healthcare, or digital health environments is required
Five or more years of experience in patient support or patient services operations is required
Proven leadership of end‑to‑end digital transformation initiatives is required
Strong project management, stakeholder influence, and vendor partnership experience is required
Ability to interpret complex data and communicate insights with executive presence is required

Nice To Haves

Master’s degree preferred

Responsibilities

Define and execute a multi‑year digital enablement roadmap for patient services
Lead implementation and optimization of digital platforms supporting patient and provider journeys
Improve patient onboarding, engagement, adherence, and persistence through digital solutions
Establish performance indicators, dashboards, and actionable insights for decision‑making
Standardize end‑to‑end patient and provider service journeys across markets
Ensure regulatory, privacy, and data governance compliance across all digital initiatives