Digital Solutions Engineer IV

Canon Careers • TX-Irving US-GA-Norcross, TX

1d • $33 - $50 • Onsite

About The Position

The Field Support Level IV position is a highly skilled role focused on providing advanced technical expertise and resolving complex product issues. While these employees work independently on sophisticated tasks, they operate under the close supervision of a Supervisor or Manager to ensure organizational alignment. This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Requirements

• Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
• Engineer III, Digital Solutions plus three or more years of demonstrated proficiency in the troubleshooting and repair of Canon products, along with completion of Canon product training for area of primary specialization.
• Canon Digital Technician ATSP.
• Must be legally authorized to work in the United States.
• All applicants must reside in the United States at the time of hire.

Responsibilities

• Provide urgent, high-visibility third-level support for hardware issues that cannot be resolved by field technicians or resellers.
• Diagnose complex problems and recommend effective solutions using advanced technical knowledge.
• Coordinate with various departments to ensure effective communication when inter-departmental cooperation is required for problem resolution.
• Deliver training seminars to technicians and resellers, analyze customer workflows, and recommend performance improvements.
• Manage the installation and de-installation of devices and provide technical expertise during Canon tradeshows.
• Leverage extensive experience to resolve high-level product support issues escalated by employees or dealers.

Benefits

• Employee referral bonus
• Employee discounts
• Volunteer opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees