Digital & Social Media Coordinator

The Community Builders•Boston, MA

1d•Hybrid

About The Position

The Community Builders (TCB) is seeking a Digital & Social Media Coordinator to support its growing communications team. This role will focus on executing digital storytelling and social media efforts, with an emphasis on highlighting resident voices in key markets such as Boston, Baltimore, New York, Chicago, and Cleveland. The Coordinator will be responsible for content creation, platform management, and daily coordination of digital communications. Working under the Senior Vice President of Communications and Fund Development, this position aims to translate TCB's impact into compelling, resident-centered content that supports organizational goals related to resident opportunity, economic mobility, and health. This role addresses a need for consistent, high-quality digital content production across TCB's regions.

Requirements

2-4+ years of experience in digital communications, social media, marketing, or a related field.
Strong writing and editing skills with attention to tone and audience.
Experience creating social media content (including basic photo/video capture and editing).
Familiarity with social media platforms, scheduling tools, and analytics.
Highly organized with the ability to manage multiple projects and deadlines.
Ability to travel occasionally to key markets.
Commitment to opportunity-centered communications and working in diverse communities.

Responsibilities

Support the development and execution of resident storytelling initiatives.
Conduct interviews and gather content (photo, video, written) highlighting resident experiences and community impact.
Produce social media-ready content, including captions, short videos, and graphics.
Coordinate with regional TCB Community Life teams to identify and capture storytelling opportunities.
Manage day-to-day posting across TCB social media platforms (LinkedIn, Instagram, Facebook, etc.).
Maintain and execute a content calendar aligned with organizational priorities.
Monitor engagement, respond to comments/messages as appropriate, and escalate issues when needed.
Track basic performance metrics and support reporting efforts.
Support digital content needs for property milestones, fundraising events, and announcements.
Assist in maintaining organized photo/video libraries and digital assets.
Coordinate with external vendors (photographers, videographers) as needed.