Digital Shopfloor Support Specialist

Sopra Steria•Kinston, NC

12d•Hybrid

About The Position

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction. You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

Requirements

Proven experience supporting IT solutions and end users in a professional environment
Strong problem-solving skills, including root cause analysis
Experience writing technical documentation (e.g., BRD, functional specifications)
Ability to engage in technical discussions with end users and translate business needs into requirements
Good understanding of digital technologies and their application in the aerospace sector
English (required)
Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field

Nice To Haves

Knowledge of aerospace composite manufacturing processes is an asset
Familiarity with aerospace regulations, standards, and best practices is a strong advantage
Experience working with aerospace industry clients is preferred
French (nice to have)

Responsibilities

Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
Deliver training sessions and onboard new users to tools and processes
Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
Manage incidents and service requests using the ITSM platform (ServiceNow)
Monitor application performance and ensure timely resolution of issues
Prepare regular status reports and maintain accurate project documentation
Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders