Digital Service Technician

Mark Andy•Chesterfield, MO

4d•Onsite

About The Position

The Digital Service Technician installs new products and trains customers in the product uses, safety, press operation, best practices, and maintenance. Provides technical service to maximize press up-time and press utilization. Provides planned preventative maintenance and support per the terms of service contract or work order guidelines. Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation.

Requirements

High School Diploma and Trade School Degree or Electrical and Mechanical training preferred.
Excellent customer service skills.
Able to speak with customers of all levels (from CEOs to Press Operators).
Advanced ability to read and interpret wiring diagrams.
Advanced knowledge of pneumatic diagrams; servo motors, drives and controls.
Ability to maintain expense reports and track receipts to submit weekly for reimbursement.
Ability to travel 100% of the time.

Nice To Haves

Preference will be given to candidates in Missouri / Saint Louis area with direct experience installing and troubleshooting digital high-definition printing presses.
These issues can include mechanical, electrical, pneumatic, network, software, and hardware relevant to overall press control, print issues and digital printing.
Knowledge of digital ink jet printing systems (heads, inking systems, alignments, software controls, etc.), offset or direct flexo field experience strongly preferred.

Responsibilities

Install, commission, and validate Mark Andy equipment at customer sites.
Support equipment relocation, deinstallation, reinstallation, and production validation activities.
Utilize PLC controls, servo drives, motors, multimeters, micrometers, and diagnostic software to resolve technical issues.
Diagnose and repair electrical, mechanical, pneumatic, software, hardware, and printing-related issues.
Troubleshoot equipment both onsite and remotely to minimize customer downtime.
Perform preventive maintenance and recommend solutions to improve equipment reliability and performance.
Provide recommendations for replacement parts, upgrades, maintenance programs, and service contracts.
Train customers in safe operation, maintenance procedures, and equipment best practices.
Document service activities, maintenance reports, work orders, expense reports, and installation feedback accurately.
Deliver exceptional customer service while building strong relationships with operators, managers, and executives.
Collaborate with engineering and support teams to resolve complex technical issues and improve product performance.
Demonstrate strong troubleshooting, problem-solving, organizational, and communication skills.
Operate independently in field service environments while maintaining a high level of professionalism.