Digital Sales Specialist - Cardio Partners - Remote

Sarnova

8d•Remote

About The Position

This Digital Sales Specialist role combines elements of customer care and sales to ensure that every inquiry from our website is nurtured and converted into a satisfied customer. You will work closely with the digital team to capture and follow up on all incoming inquiries, delivering a seamless, white-glove service experience while driving revenue. As a Digital Sales Specialist, you will play a vital role in strengthening customer relationships and driving incremental revenue through digital channels. Your ability to provide timely and accurate responses to inquiries will directly enhance customer satisfaction and loyalty. By converting leads into sales and fostering positive customer interactions, you will contribute to the company’s growth and position us as a trusted brand in the digital space.

Requirements

High School Diploma or equivalent required
3-5 years of proven experience in customer service, sales, or a related field, preferably in a digital or e-commerce environment
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Strong problem-solving abilities and attention to detail, with a customer-first mindset
Familiarity with CRM systems and digital communication tools
Ability to multitask and manage time effectively in a fast-paced, digital-first environment
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Nice To Haves

experience with e-commerce platforms is a plus

Responsibilities

Respond promptly and professionally to customer inquiries received through the company’s website, email, and other digital channels, providing accurate and helpful information
Engage with potential customers to understand their needs, recommend products or services, and guide them through the purchase process
Follow up on small leads generated from website inquiries, nurturing them into sales opportunities while maintaining a consultative approach
Collaborate with internal teams, including digital and sales, to resolve customer issues and ensure a seamless end-to-end experience
Document customer interactions, inquiries, and sales in the company’s CRM system, maintaining up-to-date and accurate records
Identify trends in customer inquiries and share insights with the team to improve products, services, and processes
Stay informed about product offerings, promotions, and company updates to provide customers with the most relevant information
Additional job duties as assigned