Digital Sales Specialist

Sonepar•Davenport, IA

1d•Hybrid

About The Position

Echo Electric, a brand owned by Sonepar, is a leader in electrical distribution with over $1.2 billion in sales across multiple Midwest states. As part of Sonepar, a global leader, Echo Electric offers excellent benefits and innovative solutions while maintaining a strong local culture. The company encourages an 'adapt, dare, learn' mindset among its associates. Echo Electric is consolidating its legacy brands into a single, unified brand. The company is seeking an energetic individual to join its Corporate Marketing team to support customer-facing digital platforms (website, mobile app, Digital Job Center) and enhance internal sales team training. This role will report to the Vice-President of Marketing and Digital Strategies and will cover the Northern IL and Iowa regions. The position can be based in Davenport, IA, Ankeny, IA, Des Moines, IA, or Iowa City, IA.

Requirements

Bachelor’s degree in business related field
2 or more years in Marketing or customer-facing sales experience
1 or more years in event management or training experience
Ability to travel up to 85% of the time
Proven track record in sales in a commission-based role
Ability to demonstrate ownership of sales cycle from product ground to closing the sale
Ability to work independently and with little supervision
Excellent organizational, analytical, interpersonal, written, and oral communication skills
Proficient in Microsoft Office Suite
Familiarity with marketing automation tools such as Wrike, Salesforce Marketing Cloud, etc.
Creativity and ability to synthesize large amounts of data into actionable information
Process basic technical expertise to communication with marketing, digital, and development teams
Deep knowledge and training of web platforms and Eclipse functions/areas that support digital integrations/customer profile setup

Responsibilities

Understand the functionality and continually evolve/maintain the knowledge of all digital support platforms/solutions including but not limited to websites, apps, estimating software integrations, accounting QuickBooks integrations, EDI, and custom integration options.
Support and continually evolve digital roadmap for website and other platforms by providing continual customer feedback for improvements.
Resolve digital products or service problems by clarifying customer feedback/complaints determining root cause of the problem, selecting and explaining the best solution, expedite correction or adjustment, and following up to ensure resolution.
Serve as backup to the Digital Operations Specialist.
Provide monthly updates and reporting on status of target account roadmap and adoption.
Responsible for internal sales/branch training in Echo Electric digital platforms.
Support documentation library recorded or live web trainings, in-person one-one-one trainings, and other options with a goal to increase competencies for all internal associates.
Onboard new associates based on position and in coordination with the branch supervisor or Corporate training initiatives.
Develop an understanding of the customer business systems, potential customer journey/unique processes, and align Echo Electric digital solutions to their business systems.
Support customer use digital solutions to become more efficient in their day-to-day activities by understanding and articulating the potential ROI to the customer.
Use data and branch sales teams account knowledge to identify target accounts for potential digital adoption. Provide ongoing follow-up and feedback through the customer adoption journey.
Provide feedback and support to digital marketing solutions including customer opportunities and potential campaign suggestions by customer segment.
Work alongside Marketing and Digital teams to continue to evolve content, solutions, and services that align with branch initiatives.