Digital Sales Representative
About The Position
Ferguson, a Fortune 500 company, is seeking Digital Sales Representatives for its Inbound Phone Divisions. In this role, you will be responsible for customer care, acting as a "hero" for the Ferguson Home Digital team. You will be evaluated on call/chat quality and performance metrics, with an expectation of being present, invested, and committed to the customer experience. The ideal candidate will possess strong relationship-building and problem-solving skills, providing outstanding service through sales and enhancing opportunities to drive revenue and company growth. This position is approved to be fully remote within the United States.
Requirements
- High School diploma or equivalent.
- Minimum of 1–2 years of prior sales, retail, or customer service experience, or at least 3 months in a Ferguson Home Digital Customer Service job profile.
- Be highly detail oriented and have superior interpersonal skills.
- Proven experience using critical thinking tools to solve customer issues.
- Self-motivated, great teammate, and fast learner.
- Systematic and adaptable approach.
- Strong understanding of Microsoft Excel.
- Familiarity with the Microsoft Office and Google Office suites.
- Ability to type 40+ WPM for phone and 45+ WPM for chat.
- Strong organizational skills.
- Reliable and consistent internet connection.
Responsibilities
- Handle inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8-hour workday.
- Complete all Brand Sales Trainings (BST) each month.
- Meet 85% schedule adherence to assigned schedule as referenced in Genesys phone system.
- Maintain excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs.
- Maintain customer records by logging and retaining correct and precise information in Salesforce.com.
- Proactively identify and report website, process, product page, or post‑call issues or bugs encountered during your daily workflow.
- Work with a team of 15-20 other sales associates.
- Demonstrate strong verbal communication skills with the ability to engage guests.
- All BST’s must be completed to be eligible for promotions.
Benefits
- Competitive base salary
- Eligibility for our annual bonus program
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
