Digital Sales Program Manager

Truist•Charlotte, NC

About The Position

Provides oversight and leadership on digital sales and marketing program performance and routines. Influences and leads sales funnel health analysis and optimization opportunities. Key contributor in developing performance measures and goals. Evaluates investment opportunities to meet strategic objectives and optimize the program or project portfolio.

Requirements

Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
Ten years progressive related experience in either a consulting, project management or process improvement related role
Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
Demonstrated leadership in the implementation of complex programs and projects
Ability to bring clarity to ambiguous assignments
Demonstrated executive level verbal and written communication skills
Superior working knowledge of business matters, finance, planning, and forecasting
Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Nice To Haves

Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP
Experience with digital sales organizations and reporting platforms
Experience implementing large/complex initiatives across a matrix organization
In-depth knowledge of management and planning systems theory and practical application to complex initiatives
Experience with financial measurements and metrics
Financial Services experience
Knowledge of business unit’s mission and processes
Experience implementing large/complex initiatives across a matrix organization.

Responsibilities

Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.
Works closely with, and provides direction to technology leads to support program needs.
Ensures that program activities are on a path to deliver benefits realization.
Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements.
Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes. Readily recognizes solution and determines at what point issues require escalation to management.
Leads teams or multiple teams of internal and/or external resources on a project basis.
Provides project-related performance evaluations on project resources.
Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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