Digital Sales Program Manager

Truist Bank • Charlotte, NC

14h

About The Position

Provides oversight and leadership on digital sales and marketing program performance and routines. Influences and leads sales funnel health analysis and optimization opportunities. Key contributor in developing performance measures and goals. Evaluates investment opportunities to meet strategic objectives and optimize the program or project portfolio. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense. 2. Works closely with, and provides direction to technology leads to support program needs. 3. Ensures that program activities are on a path to deliver benefits realization. 4. Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements. 5. Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes. Readily recognizes solution and determines at what point issues require escalation to management. 7. Leads teams or multiple teams of internal and/or external resources on a project basis. 8. Provides project-related performance evaluations on project resources. 8. Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues. 9. Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.

Requirements

• Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
• Ten years progressive related experience in either a consulting, project management or process improvement related role
• Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Demonstrated leadership in the implementation of complex programs and projects
• Ability to bring clarity to ambiguous assignments
• Demonstrated executive level verbal and written communication skills
• Superior working knowledge of business matters, finance, planning, and forecasting
• Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Nice To Haves

• Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP
• Experience with digital sales organizations and reporting platforms
• Experience implementing large/complex initiatives across a matrix organization
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives
• Experience with financial measurements and metrics
• Financial Services experience
• Knowledge of business unit’s mission and processes
• Experience implementing large/complex initiatives across a matrix organization.

Responsibilities

• Plans and coordinates closely with LOB/function managers and subject matter experts.
• Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.
• Works closely with, and provides direction to technology leads to support program needs.
• Ensures that program activities are on a path to deliver benefits realization.
• Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements.
• Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.
• Readily recognizes solution and determines at what point issues require escalation to management.
• Leads teams or multiple teams of internal and/or external resources on a project basis.
• Provides project-related performance evaluations on project resources.
• Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
• Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level