Digital Accessibility Program Manager

City of Boulder

About The Position

Under limited direction, the Digital Accessibility Program Manager will oversee and operationalize the Accessibility Requirements under the State of Colorado HB21-1110 Colorado Laws for Persons with Disabilities. This position will play a crucial role in ensuring that the City of Boulder maintains compliance with accessibility standards across all digital assets, including websites, applications, and documents. The ideal candidate will have strong project and program management skills and the ability to work collaboratively across departments to implement digital accessibility initiatives effectively.

Requirements

Ability to demonstrate a strategic mindset.
Ability to demonstrate comfort with technology and learning about a variety of software solutions and how they can be made accessible.
Ability to demonstrate creative problem-solving skills.
Ability to demonstrate stakeholder management skills.
Ability to demonstrate strong written and verbal communication skills.
Ability to fully understand digital Accessibility Guidelines (WCAG) and surrounding legal framework.
Ability to independently research gaps in knowledge.
Knowledge of and demonstrated project and operational program management experience in a large organization.
Skilled in and experience with training and relaying information to employees and stakeholders in an easy-to-understand manner.
Valid Driver’s License and ability to maintain an acceptable motor vehicle record.
Have and maintain acceptable background information, including criminal conviction history.
Bachelor's degree from an accredited institution
Two (2) years of related experience.

Nice To Haves

Knowledge of and experience in accessibility requirements, including ADA rules, regulations, and standards.
Knowledge of and experience with State or Local Government, especially operationalizing legislation.

Responsibilities

Digital Accessibility Program Management: Serve as the project manager, business analyst, and change management leader to prioritize project tasks, analyze stakeholder requirements, and implement communication strategies.
Develop and implement a city-wide digital accessibility program to ensure inclusivity across all levels of government.
Establish and execute an annual compliance plan to ensure adherence to evolving digital accessibility standards.
Drive initiatives to enhance digital accessibility and manage all aspects of the grievance process from intake to final resolution.
Collaborate with cross-functional teams to prioritize and execute accessibility improvements across all aspects of the City of Boulder.
Work with current and future software vendors to ensure accessibility compliance and standards are met.
Remediation: Lead comprehensive remediation efforts to ensure compliance with accessibility standards.
Conduct hands-on reviews and remediation of digital assets, including documents, websites, applications, and multimedia content.
Determine appropriate accessibility standards and tools for conducting remediation.
Develop and implement standardized processes and guidelines for reviewing and modifying digital assets to ensure consistency and efficiency.
Resource Development and Training: Create comprehensive communication materials, help guides, and training modules to facilitate the adoption of new processes and technologies.
Review, recommend, and create new or revised internal operating processes and procedures.
Coordinate with internal stakeholders to increase staff knowledge and capacity to create and maintain accessible digital products and communications.
Stakeholder Engagement: Build relationships with various stakeholders to ensure the City of Boulder's programs incorporate accessibility into all public information.
Coordinate and communicate with software vendors to ensure compliance with accessibility standards set by the State of Colorado.
Tracking and Reporting: Track performance metrics and expenditures of accessibility funds to ensure alignment with the department's business objectives.
Monitor the status of accessibility projects and communicate progress to senior leadership.